AmeriGas PropaneReviews of amerigas.com

Amerigas service is horrible. They don"t deliver the propane properly, I was out of gas for four days. Customer care is in India, No communication. Technician came to check the gas leak lied, He is not a mechanic. He don't have any proper tools. I am out, going to local company. Amerigas really sucks.

“0” rating. Was with AmeriGas for 8 years. Requested a tank fill paid $430 upfront. They told me I needed a new tank. AmeriGas called wouldn’t service a 1 appliance account, took the tank and charged me $450 to take the tank out. Tried to get money back through customer service line, spent over 2 hours on hold with a foreign call service was told I was out of luck…. Do not use this company under any circumstances

I’m 65 and this is the worst company I’ve dealt with in my entire life. Highest price around and poorest customer service. Called over six months ago to discontinue service and have tank picked up. Tank is still in my yard and I got billed for tank rental. Friend has had the same experience. Tank has been in her yard for over a year. Go elsewhere. These guys are incompetent crooks.

AVOID THIS COMPANY AT ALL COSTS – Dishonest, Unreachable, and Exploitative Fees If I could give zero stars, I would. This company is an absolute nightmare to deal with. You can never reach the local office—they are completely unresponsive. The Indian call center is at least polite and answers the phone, but they lack any real authority to help with anything. Even they were unable to reach the local office and told me it would take 24-72 hours just to hear back. I’m canceling my service, and they are demanding nearly $500 just to pick up the tanks I’ve been renting from them—tanks that I cannot return myself because they refuse to allow it. This fee is supposedly justified by the “inspection” they claim to perform on every fill-up, but that’s a complete joke. I had two separate fill-ups where the bottom stand rings were completely rusted out and at serious risk of failure. Did their techs mention anything? No. They just filled the tanks and left, leaving a dangerous situation unnoticed. The only reason I caught it was sheer luck, as these tanks are on a part of my property I rarely check. So what exactly is my rental fee paying for? Certainly not safety or proper maintenance. This company is happy to take your money but does nothing to ensure their own equipment is in proper condition. And when you finally decide to leave, they gouge you for more money on the way out. This is the definition of a predatory company—they don’t care about safety, customer service, or fairness, just squeezing every last dollar out of their customers. Do yourself a favor and find another provider before you get trapped in their web of fees and negligence.

I had the misfortune of attempting to become an AmeriGas customer (AG) when I scheduled a home visit in January and waited for 2 weeks in the dead of an N. Cali winter for the rep to show. Within 3 minutes it was clear he had no intention of helping us and would not lease or sell us a 500 gal outdoor tank. His 2-week planned visit lasted about "no time". I had similar experiences with Ferrell, Campora, and Blue Star before Suburban helped us. The only difference is that none of these other "find a way to say no" losers didn't charge us $107.23 for a visit from a naysayer. Come on, they can't even spell my name correctly on the bill. I'm not paying this extortion and they should be ashamed of themselves for trying to rip me off. But I doubt that they are. Update: In response to a BBB complaint they zeroed this account out. Thank you AmeriGas.

On feb 3rd 2025, a amerigas delivery truck slid on my driveway while attempting to deliver a propane tank, He slid into the front of my truck and caused 5300 worth of damage, was barely able to drive to the car shop about 5 miles away... the driver of the propane truck was nice and followed me to the shop because transmission oil and antifreeze was leaking all over the road. Every interaction since that day with amerigas has been not productive... i have called at least ten times to amerigas.... they cant tell me who is working on getting a check to me so i can get my truck fixed.... they send me from one phone department to another... Every time i call.. they tell me to be patient and that a manager is working on it.... i have been patient, its be almost a month. Yet, still no information when or how my truck will be fixed or check sent out for me to do it myself.... the same day of the truck getting hit i sent amerigas the car shops name and phone # so they would have all the information needed to get the claim started... nothing so far, very disappointed:((

Amerigas is really good at setting up the account but if you ever need to contact them again you are screwed. You will stay on the line for at least 45-60 min. I moved and told them to not make a delivery (twice I called to tell them) since we were closing a few days later. They delivered it anyway and wanted me to pay for it even though I didn't own the house when they made the delivery. Turns out their contract requires you to keep it open for three years regardless of the fact you don't live there anymore. Even moving out of state. I didn't read the fine print and they were trying to charge me a termination fee of $168.00 because my current contract didn't expire until 11/2025. They didn't care that someone else was signing up with them to continue the service. I finally reopened the account (this is really stupid) so they removed the termination fee. Why they want you to keep an account open for the duration of the contract knowing full well you don't live there anymore is pathetically stupid. There is a reason most of these reviews are 1 star. Find a local company to serve you and not this one. I wish I had a receipt handy so I could verify that I was an actual customer but not available.

Starting the process of contacting PUCO. They always have a reason why you owe them money and a reason why they can’t help you, or why the situation your facing is your problem and not there’s. They are unwilling to help. The disrespectful, non professional ways that they conduct “service” needs to be looked into.