AmeriGas PropaneReviews of amerigas.com

I received a bill for tank rental in the amount of 172.71. I contacted Customer Service to request this fee be removed from my account. I was told this could not be done,To avoid this fee i was required to purchase 240 gallons per year. I only have a 125 gal tank and it is hooked only to gas fireplace logs. It is impossible for me to get or use 240 gals per year. I am requesting this fee be removed it is unreasonable to expect me to use their minimum .

I used to be a customer of Amerigas in 2022 but closed my account when we moved. In December of 2024 we received a bill for almost 600$ for a delivery that was made to our previous address when we were not living there. I have called three times to dispute this debt, it has gone to collections, and I still have no resolution. This has been a TERRIBLE experience and I have spent hours on the phone.

AVOID THIS COMPANY IF YOU CAN! They have charged me $249.49 for services I did not request and even verified I would not be charged about requiring a quote to repair a plastic lid. Additionally, they have charged me a $36.00 late fee for not paying my bill when THEY told me not to pay it until the case number is resolved. I have called 5 times since January of 2025 and each time, other than 1 where I spent over an hour waiting for a supervisor to come on the phone, I have been told that my case is still in review and they were attempting to contact the local office manager. The last time I called to check on the status (March 31, 2025) I was told there was not account history of a case number with an adjustment of the price on it. I was told that after "a certain amount of time" that data "goes away", so I am starting over. Customers are unable to contact local Amerigas Offices for resolution and you must go through a call center in another country. All I want to do id have my bill corrected so that I can pay my bill, but I have zero confidence that this issue would be resolved if I paid any portion of this bill prior to resolution.

I terminated my service with Amerigas after 12 years and was immediately billed a $299.99 pickup fee for a small 120 gallon propane tank. Along with that, I was charged a $119.99 "dispatch fee". The total bill was $448.33 with taxes. This was after I payed a $135.42 yearly rental charge. Because of the severe winter weather, the tank was frozen into the ground. I had to use auxiliary heat to thaw the ground. I disconnected the tank from my service and rolled it approx. 25 yards through two feet of snow to an easy access point in my driveway. It took the driver about five minutes to load the tank and be on his way. He was very appreciative of the fact I saved him a lot of labor. Considering the fact that I removed the tank, I tried negotiating for a reduction in the pickup charge. The best they said they could do was remove the "dispatch fee", whatever that is. I am still faced with $320.24 including tax for a driver to pull up my drive, place a tank on a lift gate, place it on board, strap it down, and depart. If this tank would have been a large 350 gallon or even a 250 gallon, I probably would not be writing this review as it would have been more labor on the part of Amerigas. I should also mention that the tank did not have a current inspection. They are required by law to be recertified every five years. This tank had not been touched in seven years. BUYER BEWARE: Amerigas is loaded with hidden charges among them early termination fees (contract), fuel transfer fees (more than 5 percent fuel remaining), pickup fees, dispatch fees, etc. It was my error renting a tank in the first place. That's another story. If you go with Amerigas Propane, READ the small print!

After seeing the reviews and overall rating score, if you are still considering Amerigas, try this first: go outside and open your car door. Place your left hand flat on the door jamb and with your right hand, slam the door shut with all your might. If the level of pain you experience is acceptable - Congratulations! You will love everything about Amerigas. From their 3rd party international call center that is incapable of anything other than a scripted, ambivalent response; their auto fill program which is sure to result in your tank running out of propane at least once per winter, or any issue whatsoever with billing that will require a minimum of 3 calls with no record of any previous call on file - your impressive tolerance for pain will be challenged time and time again.

In 2022 I bought a property in Idaho, which had an Amerigas (AG) tank. I called Amerigas to change the account into my ame and they made me sign a 3 yr contract. A year later I discovered AG charges two to three times more than local companies in my area. I tried to wait out the 3 yrs, but couldn't take the AG price gouging and cancelled on 2/2025. I had switched to a local company (The Coop) in July 24, they put the remianing propane in the AG tank into my new tank and moved the tank an easily accessible location for pick up. It took AG a long time to come pick up their tank, although I said Call Me First, they did not. 35 days later, I noticed AG was trying to deduct $587 from my bank account. I tried to view the invoices AG allegedgly had listed online, but the invoices would not come up when I clicked on See Invoice. I stopped payment on the withdrawal, because AG was attempting to charge me more than the written contract stated and charge me for a charge that did not apply and I have a right to see the charges first before payment.. On Facebook you can find contacts for AG Customer Service. (won't let me post them here) Go online to Facebook, Reddit, Nextdoor, BBB and you will find other AG customer complaints to prove AG is a nightmare you never want to experience. The DOJ needs to investigate AG and put a stop to their price gouging, deceptive business practices, constant changes to their contract in a form that has continuously been upheld by courts that the form Amerigas uses (deceptively making changes to the contract signed and not explaining the changes clearly when they attempt to change their contract by inserting the new contract into their web site that you must 'acknowledge' before looking at your bill, or stating that you must object to the new contract within 30 days, is not binding. The American Bar Association has an entire article about this deceptive practice. Google American Bar Click Wrap Online Contracts. IF YOU PURCHASE A HOME THAT HAS AN AMERIGAS TANK, INSIST THE SELLER CANCEL THEIR CONTRACT WITH AMERIGAS AND GET TANK REMOVED BEFORE CLOSING. There are better, honest propane companies out there. Amerigas is not one of them.

Be advised this is a prime example of Big Companies that are thieves I purchased my property with an existing AmeriGas tank on the property called to have them remove their property which is a 250 gallon tank was told that I would have to pay $299.99 tank pickup fee + service fee of $199.99. Which is a total of $419.00. Unbelievable it's their property and they're charging me to pick up their property. My advice is use a local mom and pop propane company and stay clear of these large businesses. Also supervisor from India that's right not America told me these fees where added to their website in 2022. Hmmm. Americans Outsourcing to another country just to turn around and screw other Americans. Bad buisness. Time to lawyer up it's not about the money at this point it's more about the principal of business. BE ADVISED WOULDNT USE THIS COMPANY 100% disgusting.

446.00 for one minute worth of work for a potential leak. 346.00 of that due to lawn decoration near the tank. Do not do business with them. Moore County NC