AmeriGas PropaneReviews of amerigas.com

Is there a negative star? I switched companies 2 months ago. I cannot even begin to tell you how negative their service is. DO NOT SWITCH no matter how bad the current company is. They said they were switching CS from India to US-Lie, and it is the WORST Indian CS center I hv dealt with, worse than ATT. The install was a complete cluster f. The billing was 250 MORE than quoted, the install dates were MISSED MULTIPLE X'S. Now when I try to sign into my account I cannot get to the bill until I SIGN A 3 YEAR AGREEMENT. I can tell you like I told the awful call center I WILL NEVER SIGN IT AND I WILL NOT PAY A termination fee-never told to me upon signing up. I could say more but you get the deal. Good luck.

AmeriGas is horrible. I paid them close to $1.1K around 24 Nov, its 11 Dec and have yet to get my gas. The first time they reschedule was because of snow... (ok, I guess, but we ARE in Alaska). Then when they finally come up, they say they can't deliver because of the snow in the driveway.... (again, we are in Alaska). Then I tried to reschedule on-line, can't, have to call the service center which is "international" and can barely understand them Then I spent approx. 40 minutes over the phone, at work, trying to get a reschedule. There is no reason, in 2025, it should take that long. Zero stars.

Amerigas price gouges poor and economically disadvantaged ON THANKSGIVING, charging them $150 to "close the account" when they decide to close your account when you don't fill your tank as often as they think you should. They then refer to "it's in the contract," and refuse to change any of these practices. They charge rental home clients after these clients left their rental homes beyond controllable circumstances. HORRIBLE STAY AWAY!

Not sure how to rate "Customer Service". There is none. On the website chat feature with a live human I'm asked 13 questions about the account and am then told she isn't able to service my call because I'm in Vermont. "Here, call this number." Unbelievable. Same thing when I looked up a Vermont location and called the number listed. The person I spoke with said she couldn't help because Vermont was handled from a different number. Also unbelievable.

Avoid AmeriGas, their pricing is outrageous. We just got ripped off paying $4.989 per gallon plus charges for HazMat and Fuel Recovery on the delivery. We also had to wait about 10 days for the delivery. I just called another local propane company and their price is $3.39 per gallon. According to the BBC, there is a lawsuit in Michigan against AmeriGas for similar issues.

Ripped Off! This is the biggest scam around! I called to report a gas leak at my home and the next thing I know, They bill me over $800 for a house call that lasted just over 2 hours. I did not authorize this work nor did they contact me before their rep showed up at my house. For this gas guy, they charged me $350/hr! When i called in to negotiate something more reasonable, they treated me like dirt and said they were not willing to help me.

AmeriGas is a company that should lose their license. Their service people do not check for gas leaks. They do not allow you to speak to anyone but a call center in Africa. My regulator was leaking. Probably for about a year, and a decent service person would have smelled the leak. Took over a week to get an appointment, but then the service person did not show. I usually fill my 120 gallon tank twice a year. This last 12 months, was filled 5 times and we were out of the country for a third of that time.

Their customer service is worse than Xfinity. National Call Center? It is not “national” at all. It is “international” and they, without a doubt, have a script they follow. I was trying to get a new tank installed next to my existing one. I have called several times and was told “service has been scheduled, someone will reach out”. So far that has not happened. So I am switching providers. Now comes the process of getting their tank removed. Based on existing reviews, it could take a LONG time. DON’T do business with this company