AmeriGas PropaneReviews of amerigas.com

Horrible Customer Service Today I spent 1hour 26 minutes on the phone trying to get delivery of propane to my house in Feb 2026. Have to verify myself several time to them be placed on hold to then verify the same information on the same call. Looking for another service provider ASAP.

AmeriGas should be avoided at all costs! They are barbarians. They do not care if you run out of Propane in an Arctic Cold. If you are on "Will Call", their Terms are a 2-week delivery window, to wit: Martin at 10:04, Feb 2: Thank you, Daniel. We aim to deliver will-call orders within 10 days. However, we understand that you are out of gas. If you need gas by tomorrow, we can expedite your order for a $300 fee. Would you like me to proceed with escalating your request for $300? DO NOT DO BUSINESS WITH AmeriGas! They do not care about you or doing the right thing!

I just called to speak to a rep. about a billing issue!! and got nowhere!! I am billed a rental fee of over 200.00!!!!! I keep my tank filled always every time it gets close to 20% Never goes below,,, and you have the NERVE to bill me a rental fee,,, How many Thousands of dollars do I have to spend a year not to get billed a rental fee!! And your rep. I spoke to was no help and had no real answers still waiting to speak to a supervisor!! the rep. told me I did not spend enough in the year 2024!! WTF!!! You people are unreal!!! anyone who gets service from you guys should go elsewhere!!! Customer BEWARE!!! I just pulled up my invoices for the years 2024 and 2025!!! And this is how much money I spent!!! 2024-$1309.58 and in 2025 - $1369.23 in gas!!! and this place has the NERVE to charge me $207.00 in fees for a tank they claim is empty and not using!! Talk about FRAUD!! and still not a peep in reply from them!!! so you are telling me I spent $2678.81 in the past 2 years and still get a Tank Charge!! I hope all of you out there take a look at your invoices you receive from this company.. and see what kind of SCAM they are pulling!!!

I have been with Amerigas and their precursor Young's propane since 2002 and it has been an absolute nightmare. In the last 4 years - during Amerigas's tenure, they have let my tank run dry 3 times, at one point the interior of my house was 36 degrees and just last night it was as low as 48 degrees, yet their system said the tank was 23% full with 13 days of propane remaining. It was empty AGAIN, third time in four years. Worse than that when you call for a house in Vermont you are talking to California. And folks are not helpful, it was all I could do to get them to make an emergency delivery last night - it was a battle from 4:00 pm until 10:30 pm when the delivery was finally made.

I wish I could rank them zero stars. Avoid this company if you want dependable and timely delivery of propane. On my most recent attempt to get a fill up, they scheduled two different delivery dates and missed both. They did not reschedule after either missed date, I had to call to reschedule. The “customer service advocates” seemed unable to do anything except read what I could view online myself. I called attempting to get delivery rescheduled, and ultimately I spoke with a supervisor. They blamed icy roads for failing to deliver, but icing only occurred AFTER both missed scheduled deliveries. They then changed the delivery to urgent status, assuring me that I’d get a text when delivery was rescheduled. No texts were received. After at least 10 calls, and after 18 days, they finally delivered (still with no text received). I’ve had three deliveries from Amerigas over two years and had similar experiences with each delivery. I will NEVER use them again, even if their prices are lower than the competition. I’ve found a local company where the phone is answered by someone there in the building. I’ll be using them going forward. No matter how cheap it is, Amerigas’s low price is meaningless if I have to wait weeks for delivery and worry all the while about running out of propane for heat and emergency generator. If timeliness is of no concern, you can go for it, but do so with eyes wide open.

Most expensive propane available and if you rent a tank from them you’re totally screwed. Stay away from this company at all costs. Tim Witzel, Extremely dissatisfied customer

This is an awful company, their customer service is terrible Very unprofessional and coild care leas about their customers

Charging monthly to read meter on summer home. When I called to close my account I was told someone would call to finalize close. I am still waiting.