Tia P.
Absolute trash company
Absolute trash company. First, my landlord and I have each been told that the other needed to call to have me added as an authorized user. They tell me she has to call. They tell her I have to do a conference call with both of us on the line. Mind you, they were fine to speak to me to set up the payment plan but now there is some security issue with speaking to me about removing the late fee when I havent paid late. I asked about an actual office and was given an address. They could not provide a direct phone number for this office and stated the offices have no direct numbers. They could not confirm office hours to ensure someone would be present before I drove a half hour there. Now I am sitting on hold on a call that has lasted 35 minutes so far. First they wanted me to pay the final payment in advance to have the fee waived. I said no. Then she told me the late fee was because I didnt pay the Jan payment til Feb. I said my first payment was due Dec. I see withdrawals to Amerigas on Dec 9, Jan 8, and Feb 6. Three of the four payments. Do you show three payments? She said she did. I said then remove the fee. Sat on hold. She comes back and says the fee is removed. I ask for confirmation of the balance due and the date she shows it due so that I do not have to spend more hours of my life fighting another late fee next month....back on hold. A WORD TO THE WISE: Choose a different company for your propane needs. This one is **TRASH**.