Sheena O.
Over priced for the lack of experience…
Over priced for the lack of experience and service provided. I was not going to submit a review because I wouldn't recommend them to anyone I know, but this company was overtly persistent in this review submission. So here it is.... I do not place blame on any individual or this company as a whole. I believe they are inexperienced and lacked knowledge on how to communicate efficiently what information they needed (and in what formatting) or how the overall process was going to go. Yet, there are deficiencies that are in-excusable as a professional company at the price-point they are expecting. I initially wanted a re-design of my existing website, but was talked into moving my website to Wordpress, specifically because it comes without a monthly subscription fee. --- This is a misleading statement used as a predatory tactic by this company to obtain additional money from you throughout this process. Shame on me for believing without researching. Fees and subscriptions they do not disclose: Wordpress Hosting Subscription, Domain Name, Ecommerce Payment / Point of Sale terminals and subscriptions that come along with those, additionally, any-other plugin accessory you WANT (because you can get free ones). I went from an all-in-one website package with Shopify, to Wordpress (no fault of theirs) and I probably will be paying at least the same if not more for my first year with this website as I did with Shopify. Solely because I paid for additional "help me" plugins to teach myself and save me time until I can manage this new system entirely. I refused all of the extra items they wanted to charge me. For example, to add in my instagram feed, they priced it around $250. I used a free plugin and added it myself within an hour. Their communication is subpar. In the beginning I assumed that the lack of professionalism was due to the fact that they are better website builders than they are on the customer service side. I am an idiot for assuming this. A few examples include using terminology specific to website building and coding, without the means of being able to "dumb it down" or answer any questions that aren't surface level. Additionally, on the website I paid for and had admin rights on, I make them a user account were they also had admin rights and they remove my account and take away my admin rights without notice or explanation. Another noteworthy interaction: A paid plugin was needed to send emails after receiving orders, and I was told I needed to contact Wordpress to ask for it for free. Only until I got irritated and stated that I was no longer admin to the website and that I paid them for these tasks did they do it themselves. Website building: I was only given the instruction to email them images (on a word document) and my products. I decided to send them a csv file with images embedded as hyperlinks instead. They couldn't figure out the hyperlinks (I didn't press enter after each one, allowing them to be clickable, yet they were all still valid urls). The company did complain about having to convert my image files from iphones format to a jpeg, but I would've sent jpeg's if they had specified any format. Lastly, before giving my back my website, they wanted a signed contract stating I am unable to process any disputes and that everything was completed in finality blah blah blah. I refused to sign until they gave me back my admin rights. I removed their access and cut ties.... I am not redoing my website with the shell of the information they uploaded onto wordpress. Was the website they provided workable, yes. Was it worth the price I paid for it, no. Was any of this worth the amount of time it took from me to pay them for the work, no. I can't get my money or my time back from this experience... but I can help you decide. Unless your website is a landing page and you're completely helpless with a endless pocket full of cash, Do not even waste your breath. Hope all the hassling me for a review was worth it guys.