Amy Mckeown Olean H.
Sometimes I request a person and it…
Sometimes I request a person and it doesn't show up on the screen so I wonder if I forgot to put it in. Then call and sure enough they have it but I can't view. Also, doesn't seem too in depth but for an additional charge they can take it further. We are finding they will go further with the background and not inform us that they did but it will show up as an extra fee on our bill.
Response from American Tenant ScreenMar 12, 2019
Amy - Thank you for your feedback. Reports with a possible record go through our TrueMatch process to ensure accuracy and therefore may not appear immediately. If additional searches are required to ensure accuracy we run those reports at no charge to our clients. The system charges then we make an adjustment. We looked at your account and we did not see any additional charges that were not credited back to you. Please contact us with any instances where the charges were passed on to you. [email protected]. Thank you! Kristina




