American Tax ServiceReviews of americantaxservice.com

Still awaiting a call back and I have no results from IRS, they continue to stall with little to no response

I am writing to formally express my dissatisfaction with the handling of my IRS audit resolution by American Tax Services (ATS). Following audit findings from the IRS for tax year 2022, I engaged ATS in September 2024 and paid $2,000 in two installments (September 6 and September 24) to assist in resolving the matter. Unfortunately, the service I have received since then has been severely lacking in both communication and progress. My initial case manager, Angie Medrano-Huerta, failed to provide any substantial updates beyond confirming that a Power of Attorney (POA) form had been faxed to the IRS. Despite repeated follow-ups, no documentation or evidence of progress was shared with me. On March 24, 2025, I received two IRS notices—Notice CP79 (disallowing tax credits) and Notice CP22A (indicating a balance due of $19,887.01 by April 14, 2025). I immediately contacted Angie via email, but received no response. Upon calling ATS, I was informed—without prior notification—that my case had been reassigned to Bruno Romero. After further prompting, Mr. Romero contacted me, stating that my case is under review by a POA who is expected to work with an IRS agent. However, I have yet to receive a timeline, an action plan, or any formal proof that representation has been established. I am also concerned that interest and penalties continue to accrue, suggesting that ATS has not actively engaged with the IRS as promised. To date, I have received no meaningful communication, no documentation of progress, and no evidence of active representation. I remain at risk of further financial consequences due to this inaction. Based on my experience, I cannot recommend ATS to anyone seeking reliable tax resolution services. The lack of transparency, responsiveness, and results is unacceptable.

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They spam call for business and refuse to put on a do not call list. I would say this is shady business.

This “Company,” when called for information said, “I should dig up my dead mother and eff her.” Then proceeded to tell my wife to “eat a male genitalia .” Definitely a scam. Sounds like kids in their basement trying to scam people out of money. They don’t accept payments unless it’s a card payment. They can’t provide you with any information, address, and each person I’ve talked to has refused to provide any information as to what service they provide.

I am usually pretty savy about not getting scammed, but after $2200 payment to ATS it looks like i've been scammed. The reviews on Trust pilot were 4,3 but I just checked Yelp and their rating is now 1.3 Bruno my account rep does not answer my calls or messages and his suprv Armando is worse. It has been 5 months and I dont even get the courtesy of a call or email. Avoid these people at all cost! I should have just paid the $2200 toward my tax debt. Update. A supervisor reached out to me tonight to apologize for the delay. They asked me for 2 pieces of info and promised to get back to me Friday I was certainly impressed! Let’s see how it goes moving forward

Working there was great. Until I got insulted by Anthony the number 2 person in charge of the company. I am thinking about sueing the company for sexual harassment.

I called America tax service to assist for a tax debt. Please do not use this service. Please contact the IRS directly. You will completely waste your time with American Tax service. The money you pay them is best used to your tax debt. After I resolved the issue myself they refused to return my money back. A quote they do not do refunds.