American Surplus Reviews | Read Customer Reviews of americansurplus.com

American SurplusReviews of americansurplus.com

4.7354 reviews
Tools & Equipment
1 Noyes Avenue, East Providence, Rhode Island

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American Surplus

About American Surplus

With over 35 years of experience assisting business across industries, American Surplus has built a trusted reputation for exceeding customer's material handling needs. We work earnestly to match every customer with the exact new or used material handling equipment they require. Offering the most competitive prices in the industry puts American Surplus among the top suppliers nationwide for both new and used material handling equipment.American Surplus takes pride in knowing that customers feel comfortable calling in to discuss their current and future plans. Our skilled sales staff works one on one with each business owner, insuring they receive the product that best fulfills their unique application. Visit our warehouse and take a look at the wide array of pallet racking, conveyor, shelving, and mezzanine materials stored in our massive 1/2 million sqft. facility across 3 floors! A member of our sales team will gladly give you a tour, so feel free to swing by! Our doors are always open.President of American Surplus Inc., Bill DiMaio Jr., began his career in sales back in 1985. As he rapidly excelled in the industry, Bill decided to take on an even larger endeavor, to start his own company. With hard work and determination, Bill DiMaio Jr. and his supportive wife Claire DiMaio, became the only husband and wife team in the used material handling industry. Claire took charge of the accounting department & human resources, with the help of their son, Bill DiMaio III. American Surplus Inc. is a family business, and when you work with family, you are treated like family. A knowledgeable sales team with several members holding over 10 years of experience is an added benefit when contacting American Surplus Inc. Our trained staff not only provides the best price on used material handling equipment, they also offer valuable advice on any project you may have in mind. Confidently work through your project, from the initial idea, to shipping and installation, and beyond, kno

American Surplus (americansurplus.com) has 354 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Also known as: americansurplus.com
Website: americansurplus.com
Category: Tools & Equipment
Location: East Providence, Rhode Island
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 36% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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American Surplus reviews

354 approved reviews, newest moderated first

customer
Jan 30, 2026
Easy to work with
Easy to work with, Organized
Response from American SurplusFeb 3, 2026
Thanks for the feedback!
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Byron B.
Jan 30, 2026
Great Experience
The team at American Surplus are great to work with. They were courteous and professional at every step in the process. Everything was delivered as promised!
Response from American SurplusJan 30, 2026
Thank you Byron!
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Jeff Rickenbaugh B.
Jan 30, 2026
well made cantilever racking
well made cantilever racking excellent customer service and fast turn around times thanks
Response from American SurplusJan 30, 2026
Thank you Jeff, much appreciated!
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customer
Jan 30, 2026
Great product & Great People
Great product & Great People. Sent a email on purchase. Tom got back to me right away. Sent me a quote and got me the product we wanted. We had an issue with some cross beams and Tom and the shop took care of the issue right away. Have been purchasing our rack from American Surplus for many years and always a pleasure working with them.
Response from American SurplusJan 30, 2026
Thank you for the kind words Matt!
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Mike S.
Jan 30, 2026
First experience - couldn't have been better
I don't normally take the time to do reviews, however I purchased some good used gravity rollers from American Surplus a couple weeks ago. This was my very first experience with them. Everything was EXACTLY as advertised, they helped me arrange the truck freight, and most importantly they did a great job of packing/securing the load and it arrived in perfect condition. The price of what I purchased was extremely competitive & I would not hesitate to buy from them again - I'm almost looking forward to needing something they can supply! Really good customer service is becoming rare in this world, so It's refreshing to find a company that is still doing it right.
Response from American SurplusJan 30, 2026
Thank you Mike, pleasure doing business with you as well!
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Cliff F.
Jan 23, 2026
Need to learn how to properly pack a…
Need to learn how to properly pack a shipment for transport on an "LTL" carrier. Had a shipment that was 108" wide on a 45" pallet. This is not correct and as a result, I have been invoiced $425.00 by my carrier for "excessive length". The vendor response to this review was predictably not helpful. Very disappointing.............
Response from American SurplusJan 23, 2026
Cliff, We’re sorry to hear about your experience with the freight carrier and understand how frustrating unexpected charges can be. We have packaged and shipped our products using this same method for over 35 years without issue. If the carrier had concerns about the packaging or dimensions, those should have been addressed at the time of pickup. The driver had the opportunity to review the load while it was being loaded, rather than accepting it and later issuing additional charges. While freight collect shipments and carrier fees are ultimately determined by the carrier, we truly regret the inconvenience this situation caused and appreciate you sharing your feedback.
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customer
Dec 16, 2025
the table we received were in good…
the table we received were in good shape and no complaints. The communication from salesman was not great. had a hard time getting any response until I added owner on emails. Didn't answer calls or emails. This was disappointing as a customer.
Response from American SurplusDec 17, 2025
Bill, Thank you for your business and for taking the time to share your feedback. I’m sorry to hear that you felt our communication fell short—that’s certainly not the experience we aim to provide. Based on our records, your quote request came in on the afternoon of 10/7, and you received a response the following morning. There was email correspondence with Josh on 10/8, and the order was placed shortly thereafter. That said, we understand that timely and clear communication is important, and we appreciate you bringing this to our attention so we can continue to improve. We’re glad to hear the tables arrived in good condition, and we appreciate the opportunity to work with you.
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Lynch Creek F.
Dec 9, 2025
Great Team Effort
The sales team found us the equipment we needed on short notice. The logistics team was prompt and communicative in arranging delivery. Overall a very easy and positive experience. Thank you!
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