Kathleen
my service animal renewal to help with anxiety and stress has become a stressful experience.
I was pleasantly surprised how easy it was when I used this company before. I did a renewal this year and was not as easy. A renewal should be easier one would think? But there’s more steps and now they try to strongarm you into getting “training” and automatically charge you even when you don’t opt in for it. My card rejected it, which as a blessing in disguise I felt. But apparently they keep trying to charge it because 2 days after my initial order to renew I was charged again. I responded to the email confirmation of this charge and the only response is that I have to call customer service tomorrow to request a refund and cancel this subscription. So anyone who has used this company-check your credit cards! You are probably being charged and don’t even know it. Unhappy I have to spend my time correcting a billing issue I did NOT create! Disappointed customer to say the least. So glad my service animal renewal to help with anxiety and stress has become a stressful experience.
Response from American Service PetsJul 21, 2026
Thank you for reaching out with your concerns, Kathleen! We apologize for any confusion, miscommunication, or frustration that you may have experienced. During the checkout process there are OPTIONAL add-on items (such as ID cards, vests, annual renewal, and a monthly training subscription). You do not have to choose these add-ons. As mentioned, they are optional. If you clicked any of them accidentally, we are always happy to help with that! We offer the I Train Academy to ensure that individuals are fully compliant with training standards. We never insist, push, or intimidate an individual into our program. We simply ensure that you are well informed! You can reach our team directly during normal business hours at 877-201-2755 for further assistance. 🐾❤️