American Service Pets is a U.S.-based telehealth platform that connects individuals seeking Emotional Support Animal (ESA) or Psychiatric Service Animal (PSA) documentation with Licensed Mental Health Professionals (LMHPs) for clinical evaluation.The company operates through a secure online platform designed to facilitate structured mental health assessments in accordance with applicable federal housing guidance and state licensure requirements. American Service Pets does not issue documentation directly; documentation is provided only by a Licensed Mental Health Professional when clinically appropriate.The process begins with the completion of a detailed online health questionnaire. This questionnaire is reviewed by a Licensed Mental Health Professional licensed in the individual’s state. When indicated, the LMHP may conduct additional telehealth communication to evaluate whether the individual meets clinical criteria for an Emotional Support Animal or Psychiatric Service Animal as part of a broader mental health treatment plan.Documentation is issued solely at the discretion of the evaluating provider and only when consistent with professional standards of care.ESA documentation may be used in housing-related contexts under the Fair Housing Act (FHA), subject to landlord review and applicable guidelines. Psychiatric Service Animals, when individually trained to perform disability-related tasks, may be afforded public access protections under the Americans with Disabilities Act (ADA).American Service Pets provides educational resources to help individuals understand the distinctions between ESAs and PSAs, as well as the limits of federal and state protections. The company does not represent that documentation guarantees housing approval, travel access, or other outcomes, as determinations are ultimately made by housing providers, airlines, and other relevant entities in accordance with current regulations.Operating nationwide, American Service Pets maintains a netw
American Service Pets (americanservicepets.com) has 1,854 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Also known as
americanservicepets.com
Website
americanservicepets.com
Category
Mental Health
Location
Las Vegas, Nevada
Listed on Five Star Index
2026
About these reviews
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The company replied to 95% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Thank you for taking the time to leave us feedback, Brian! We would love more information regarding your comment. If you have had a negative experience with American Service Pets, our customer care management team would be happy to discuss your concerns further. Please send us an email to [email protected] or call us directly during normal business hours at 877-201-2755 with more detail. We can assure you that ASP is a fully legitimate company that cares deeply about the needs of those who qualify for an ESA or PSA accommodation. Mental health is not something we take lightly, and our entire professional organization is very dedicated to offering valuable assistance to individuals who contact us. 🐾❤️
MA
Mariana
Shady recurrent payments for itrain.
Shady recurrent payments for itrain.
Response from American Service PetsSep 2, 2026
Thank you for reaching out with your feedback, Mariana! During the checkout process there are OPTIONAL add-on items (such as ID cards, vests, annual renewal, and a monthly training subscription). You do not have to choose these add-ons. As mentioned, they are optional. If you clicked on the ITrain Academy subscription accidentally, we are always happy to help with that! You can reach our team directly during normal business hours at 877-201-2755. 🐾❤️
MP
Mark P.
They denied me from their services and…
They denied me from their services and then on top of that they wanna keep $30 for the damn Dr that’s not right and I’m telling all my Fire Department members to contact all their Fire Department members and Ambulance corner members and I’m gonna tell him that your company sucks Unless I get all my money back. That’s a scam.
Response from American Service PetsSep 1, 2026
Thank you for reaching out with your concerns, Mark! Yes, there is a fully disclosed $25 non-refundable fee that goes directly to our licensed physicians to cover their evaluation services. That does not make our company a scam. Though it is rare for an individual with a legitimate need to be denied by one of our licensed physicians, it does happen from time to time. Our doctors review every application thoroughly and base qualification off of specific mental health disability criteria and state-specific protocol. If you feel that this determination was made in error and/or you would like to provide additional information to the treating physician for further evaluation, please give our team a call directly at 877-201-2755 during normal business hours. We would be happy to assist you! 🐾❤️
TW
TAZANIA W.
ALL REVIEWS IS FAKE THEY GIVE YOU A…
ALL REVIEWS IS FAKE THEY GIVE YOU A DISCOUNT TO GIVE A REVIEW
Response from American Service PetsAug 31, 2026
We would like to reiterate (from your initial "review" posted) that we understand how you may be feeling frustrated, Tazania. We too regret that your employment with American Service Pets did not continue as hoped or planned by either party. Workplace departures can be challenging, but we ask that you refrain from continuing to spread false information or making defamatory remarks regarding our business practices.
American Service Pets is a genuine company, with a valuable team of professionals, that legitimately benefit those with mental health disabilities seeking an ESA or PSA. We work directly with licensed healthcare professionals to issue fully legal, personalized, and appropriate ESA/PSA letters to individuals who qualify. We may offer promotional discounts from time to time to better serve the community. Requesting information from our customers regarding their overall experience with American Service Pets is standard procedure and never a requirement imposed. We are always looking for feedback, from individuals who have actually used our services, so that we can better grow in customer care.
We appreciate your time working as part of the ASP team, and we truly wish you all the best in your future professional endeavors! 🐾❤️
CR
Christine R.
Not informative about 30 day wait for esa
They do not inform you to after you pay for esa it takes 30 days to be signed off by psychiatrist I just waisted over 300 dollars and have to wait and I move in 2weeks
Response from American Service PetsAug 31, 2026
Thank you for reaching out with your concerns, Christine! We understand how you may be feeling frustrated. While we make every effort to ensure a quick turn around (typically within 48 hours), there are a number of factors which come into play. One factor is your state's requirements. Unfortunately, some states require a 30-day patient-provider relationship before an ESA letter for housing can be issued.
This information is clearly stated on our website (including FAQ section) and through our customer support team. We apologize if you were unaware of your state's regulations, however, this is not something that we have any control over. We do not make the laws, but we do have to abide by them. Any ESA/PSA letter provider that you choose will have the same restrictions for residents of particular states (unless you have already been a patient with the provider for 30+ days). To discuss this further (or to check on your order at any time in the process) please give our team a call directly at 877-201-2755 for assistance. 🐾❤️
JK
J.K.
UPDATED! It's starting to feel like a scam...multiple follow up phone calls to have nothing done.
I was referred to American Service Pets by a friend who lives in the same building. Several years ago, this process worked for her. I'm rating this company one star because I had to call in several times to make sure my documents were even looked at. My building requires a form along with the ESA letter. I received the ESA letter, but going through the additional process of getting my building's forms filled out is taking an excessive amount of time (weeks). The doctor told me to email the documents over to American Service Pets, and then from there, I heard nothing. I reached out to the doctor and he said to submit again, and I did.
I called in to American Service Pets and a representative said I had to fill out a HIPAA form, apparently that was the reason why my documents were not processed. Okay, I can do that, but why was that not provided for me or mentioned prior to me calling in to follow up?
Then she mentioned it was an extra charge for the building's form, which I said okay to. Same day, I submit my building's form (again, for the third time now), the HIPAA form, and the extra document fee. The rep said it will take 48 hours for me to receive the form back. I wait the 48 hours, constantly checked my emails and I see nothing.
I call the next day to follow up. Another rep that picked up the call this time mentioned nothing was on my file except my payment- meaning, nothing was uploaded and my form that I sent over three times already was not in the system. Why did it take for me to call them to push the envelope?
I asked if there was a supervisor that can clear this up because this was getting pushed back onto Week 3 now and the rep said their supervisor is in meetings until the rest of the week from morning to evening and will not be able to speak to anyone (I smell BS).
Overall, I've spoken to at least 4 different phone reps and waited weeks to get one building form signed and noted. I paid without hesitation to expedite the process and now I'm being pushed back to the next week to POTENTIALLY get this form signed. I do not have high hopes in seeing my form come back next week as I'm constantly finding out in each and every call that there is something new that's happening on their end.
The process is not clear, and the customer service reps constantly bring in new information for me to believe they are incompetent.
From me not receiving the HIPAA form that was holding back my application, missing documents I've submitted to them three times already, finding out that nothing was on my file except for my payment, an avoidant supervisor that won't speak to customers, customer service reps that do not follow up, and no reassurance from anyone at this company, I highly stand on the ONE STAR review I'm leaving until further notice.
UPDATE: A supervisor from American Service Pets' reached out to me and I discussed all the issues prompted in this review (please see above). She issued me a refund as I've put in much work of my own to make sure my documents came back. All in all, the supervisor (I don't know if I can put her name, but she was very warm and receptive of what I had to say) reassured me that she will be there to further assist me if anything comes along, which I greatly appreciate. Thank you to that supervisor who took the time to work out a solution for me.
Response from American Service PetsAug 31, 2026
Thank you for taking the time to share a review and feedback. We apologize that this has been a frustrating experience for you, as that is never our intention! We are glad that our supervisory team was able to get in touch with you and resolve your concerns. We have looked into your account and have issued you the refund requested. Again, thank you for trusting American Service Pets with your ESA/PSA needs. This interaction will help us grow as a company and support team for the future. 🐾❤️
JU
Juliana
I haven't received any information and…
I haven't received any information and they tried to charge my card for an additional payment.
Response from American Service PetsAug 26, 2026
Thank you for reaching out with your concerns, Juliana! While we make every effort to ensure a quick qualification/order turn around (typically within 48 hours), there are numerous factors which come into play regarding timing of approval/letter issuance. One factor is your state's requirements. Unfortunately, some states (such as yours) require a 30-day patient-provider relationship before an ESA letter for housing can be issued.
This information is clearly stated on our website (including FAQ section) and through our customer support team. We apologize if you were unaware of your state's regulations, however, this is not something that we have any control over. We do not make the laws, but we do have to abide by them. Any ESA/PSA letter provider that you choose will have the same restrictions for residents of particular states (unless you have already been a patient with the provider for 30+ days). The additional charge was most likely for the doctor's fee, but we are happy to look into that for you. Please give our team a call directly at 877-201-2755 for assistance! We would love to help. 🐾❤️
CH
Christine
I was never told I would to see a…
I was never told I would to see a doctor for 30 days I would like to cancel my order and please return my payment
Response from American Service PetsAug 26, 2026
Thank you for reaching out with your concerns! We understand how you may be feeling frustrated. While we make every effort to ensure a quick turn around (typically within 48 hours), there are a number of factors which come into play. One factor is your state's requirements. Unfortunately, some states require a 30-day patient-provider relationship before an ESA letter for housing can be issued.
This information is clearly stated on our website and through our customer support team. We apologize if you were unaware of your state's regulations, however, this is not something that we have any control over. We do not make the laws, but we do have to abide by them. Any ESA/PSA letter provider that you choose will have the same restrictions for residents of particular states (unless you have been a patient with them for 30+ days already). To discuss this further (or to check on your order at any time in the process) please give our team a call directly at 877-201-2755. 🐾❤️
