American Service PetsReviews of americanservicepets.com

Response from American Service PetsFeb 2, 2026

Thank you for reaching out, Loria. We are sorry to hear that there has been some confusion with your renewal(s). Our customer care team is available during normal business hours at 877-201-2755 and would be happy to look into this further for you! We also recommend that you check ALL of your email inboxes (including junk folders) to ensure that you did not miss any communications from ASP. We can assure you that we are dedicated to our customers and understand the invaluable role that an ESA/PSA plays in the life of their owner! It is always our goal to provide transparent and reliable service to all who qualify. We look forward to helping you resolve your current concerns. 🐾❤️

Response from American Service PetsDec 10, 2025

Thank you for sharing this feedback with us, Paul! Our licensed healthcare partners review each application thoroughly to ensure that individuals fully qualify. We are sorry to hear that your application was not able to be approved. We are also very clear that the doctor's evaluation fee is the only non-refundable portion of costs. This is the case because there is time and resources dedicated which we are under obligation to compensate for (just like a co-payment if you were to walk into a physical doctor's office). You are welcome to call our team directly at (877)201-2755 for more details about your case. We would be happy to help. 🐾❤️

Response from American Service PetsDec 10, 2025

Thank you for reaching out, Lynda! It is very rare that our ESA letters are not accepted by housing authorities, and we are sorry to hear that this was your experience. Please give our team a call directly at (877)201-2755 so that we can resolve any verbiage discrepancies you feel have occurred. We are absolutely a legitimate company and our licensed healthcare partners are legally able to issue ESA letters to those who qualify. 🐾❤️

Response from American Service PetsDec 10, 2025

Thank you for reaching out, Alexa! American Service Pets is absolutely not a scam. We have helped more than a million Americans with their ESA and PSA letter needs. It is very rare that our ESA letters are not accepted by housing authorities, and we are sorry to hear that this was your experience. Please give our team a call directly at (877)201-2755 so that we can further assist you. Our licensed healthcare partners are fully legitimate and are legally able to issue ESA letters to those who qualify. We do not block feedback (positive or negative), we only filter/report reviews with foul language, threatening content, or similar issues. 🐾❤️

Response from American Service PetsNov 13, 2025

Hi there Ren, we are so sorry to hear that this has been your experience with American Service Pets. Please give us a call at (877) 201-2755 - our team is ready to help and can absolutely assist with resolving this issue!

Response from American Service PetsDec 10, 2025

Thank you for reaching out, Sean! Please give our team a call directly at (877)201-2755 for further assistance with this issue. We would be happy to look into it for you. 🐾❤️

Response from American Service PetsFeb 25, 2026

Hi Kate, we have a new team on board and are catching up on replying to some older reviews. Did you ever get your issue resolved? If not, please reach out to [email protected] for some quick resolution. Thank you.

Response from American Service PetsFeb 25, 2026

Hi Thomas, we have a new team on board and are catching up on replying to some older reviews. Did you ever get your issue resolved? If not, please reach out to [email protected] for some quick resolution. Thank you.