Dean
The apartment complex would not accept…
The apartment complex would not accept the application. Please refund money as promised and paid for. The advetisment I read was apparently misleading. I paid for protection from the apartment not accepting the application. Then I get some BS from the company that my request was not covered. I guess the company really needs the income. I hope no one else falls for their claims.
Response from American Service PetsAug 18, 2026
Thank you for reaching out with your concerns, Dean! Unfortunately, not every landlord/housing authority is fully familiar with Federal and State ESA/PSA regulations. Occasionally we are informed that customers experience push-back, which is an effort to circumvent a reasonable accommodation. We do not have any control over these decisions, however, we are more than happy to see how we can help! We offer services if additional forms or verification is being requested. We apologize for any confusion regarding our policies (which can also be found on the FAQ page of our website). We only offer an automatic refund if you are denied by one of our licensed healthcare providers, due to ineligibility. The automatic refund does not extend to a letter denial by a landlord/housing authority. We review those type of situations on a case-by-case basis considering all of the specific, individual factors. You can reach our team during normal business hours at 877-201-2755 for further assistance and options on the next steps available to you! 🐾❤️