American Service Pets is a U.S.-based telehealth platform that connects individuals seeking Emotional Support Animal (ESA) or Psychiatric Service Animal (PSA) documentation with Licensed Mental Health Professionals (LMHPs) for clinical evaluation.The company operates through a secure online platform designed to facilitate structured mental health assessments in accordance with applicable federal housing guidance and state licensure requirements. American Service Pets does not issue documentation directly; documentation is provided only by a Licensed Mental Health Professional when clinically appropriate.The process begins with the completion of a detailed online health questionnaire. This questionnaire is reviewed by a Licensed Mental Health Professional licensed in the individual’s state. When indicated, the LMHP may conduct additional telehealth communication to evaluate whether the individual meets clinical criteria for an Emotional Support Animal or Psychiatric Service Animal as part of a broader mental health treatment plan.Documentation is issued solely at the discretion of the evaluating provider and only when consistent with professional standards of care.ESA documentation may be used in housing-related contexts under the Fair Housing Act (FHA), subject to landlord review and applicable guidelines. Psychiatric Service Animals, when individually trained to perform disability-related tasks, may be afforded public access protections under the Americans with Disabilities Act (ADA).American Service Pets provides educational resources to help individuals understand the distinctions between ESAs and PSAs, as well as the limits of federal and state protections. The company does not represent that documentation guarantees housing approval, travel access, or other outcomes, as determinations are ultimately made by housing providers, airlines, and other relevant entities in accordance with current regulations.Operating nationwide, American Service Pets maintains a netw
American Service Pets (americanservicepets.com) has 1,854 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Also known as
americanservicepets.com
Website
americanservicepets.com
Category
Mental Health
Location
Las Vegas, Nevada
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 95% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I have yet to receive one bit of information and my cards that I paid extra to receive. Have I been scammed?
Response from American Service PetsMay 7, 2026
Thank you for reaching out, Cheryl! We can assure you that American Service Pets is NOT a scam. We always suggest checking your junk email folders as sometimes correspondences from us can end up there! If you still did not see anything within the designated time frame of your order package and clinical evaluation, please give our team a call directly at 877-201-2755 to check the status. We would be happy to help! 🐾❤️
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Bonnie
Where is my legitimate letter
Where is my legitimate letter? I do not want one dated in never-never land.
Response from American Service PetsMay 7, 2026
Thank you for reaching out, Bonnie! We are not quite sure what this feedback is referring to based on your review details. Could you be more specific with your request and concerns? Our customer service team would be happy to look into your account/order. Please give us a call directly at 877-201-2755! 🐾❤️
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Kelly
Don't waste your time
I didn't have any issues the first time I ordered, however, when I went to renew I had nothing but problems. They kept calling asking if I was going to renew and I explained to them I already submitted my request. A month went by and still I would get phone calls but no one would approve my renewal. Every time I talked to them they would tell me they don't know how long it would take.
Response from American Service PetsMay 7, 2026
Thank you for reaching out, Kelly! We apologize if you've experienced some frustration and communication difficulties with our team. It is never our intent to make this process challenging or confusing! Our customer care team can be reached during normal business hours at 877-201-2755 for further assistance. We have also created an internal service ticket detailing your feedback. If we can locate your account, a manager will reach out to you directly. Thank you for your patience! 🐾❤️
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Michelle
Paid expedited still haven’t got my ESa…
Paid expedited still haven’t got my ESa letter it’s been 2 weeks
Response from American Service PetsMay 5, 2026
Thank you for reaching out with your concerns Michelle! We always suggest checking your junk email folders as sometimes correspondences from us can end up there! If you still did not see anything within the designated time frame of your order package, please give our team a call directly at 877-201-2755 to check the status. We would be happy to help! 🐾❤️
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Aliena
No help states will be done same day no…
No help states will be done same day no response really rude paid rush fee and no rush
Response from American Service PetsMay 5, 2026
Thank you for reaching out with your concerns, Aliena! We understand how you may be feeling frustrated. While we make every effort to ensure a quick turn around (typically within 48 hours), there are a number of factors which come into play. This information is clearly stated on our website. We always suggest checking your junk email folders as sometimes correspondences from us can end up there! If you still did not see anything within the designated time frame of your order package, please give our team a call directly at 877-201-2755 to check the status. We would be happy to help! 🐾❤️
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Louis S.
I've Been Waiting For Girlfriend's…
I've Been Waiting For Girlfriend's Paperwork I Did Everything Paid $161.99 On April 10th I Written 5 Times and Can't Get Any Correct Answer They Wrote Back And Said They Can't Find Her And You Can't Talk To A Human Not Happy Louis Scott
Response from American Service PetsMay 5, 2026
Thank you for reaching out, Louis! We always suggest checking your junk email folders as sometimes correspondences from us can end up there. If you still did not see anything within the designated time frame of the order package, please have your girlfriend give our team a call directly at 877-201-2755 to check the status. We would be happy to help and certainly have human customer care representatives answering the phones! There may be legal restrictions on how much information we are able to share with you directly, if you are not the patient. 🐾❤️
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Deann
Unreliable didn’t get certificate in…
Unreliable didn’t get certificate in time
Response from American Service PetsMay 5, 2026
Thank you for reaching out! We understand how you may be feeling frustrated. While we make every effort to ensure a quick turn around (typically within 48 hours), there are a number of factors which come into play. This information is clearly stated on our website. We always suggest checking your junk email folders as sometimes correspondences from us can end up there and you don't see them! Please give our team a call directly at 877-201-2755 for direct further assistance. We would be happy to address your concerns! 🐾❤️
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J Emilio B.
The process is not clear and full of surprises
The process is not clear and full of surprises. After you pay all the surprises come up, like it is a yearly fee and that we need to pay for training to get our pets in an airplane. I contested my payment.
Response from American Service PetsMay 5, 2026
Thank you for reaching out with your feedback! We are sorry to hear that you were not familiar with ESA and PSA regulations. We are very thorough, as a company, in explaining your options. As is clearly stated on our website, Emotional Support Animals ONLY have legal housing rights. If you would like to fly with your ESA, that allowance is determined by the individual airline carrier of your choice. Psychiatric Service Animals, however, have legal housing, public access, and travel rights.
What's the difference? While an Emotional Support Animal has no specific training requirements, a Psychiatric Service Animal must be trained to mitigate at least one symptom of your qualifying mental health disability. If your animal is already trained to do this, great! If not, we offer a monthly subscription to our professionally taught, virtual, self-paced 'I Train Academy' program. The program is optional and you must choose to participate during the check-out process if you so wish!
The only yearly fee is renewal, should you choose that. Though not mandated by ASP, most housing authorities and agents of travel (airlines, railway operators, bus services etc) required an ESA/PSA letter to be dated within the last 12 months as proof of validity and continued evaluation by a licensed healthcare provider.
You can reach our team directly during normal business hours at 877-201-2755 for further assistance and are always happy to help before, during, and after the application process. 🐾❤️
