Patricia
Exceptional customer service for emotional support dog certification
I recently had the pleasure of speaking with an agent SANTORYA regarding the certification process for an emotional support dog for my adult daughter who has disabilities. The level of customer service we received was truly exceptional. The agent was incredibly kind, demonstrating genuine empathy and understanding throughout our conversation. She approached our situation with a professional demeanor, which made the entire process feel more comfortable and trustworthy. What stood out the most was her patience. She took the time to thoroughly addressed all our questions and concerns, ensuring that we felt informed and supported every step of the way. Her ability to explain the certification processes clearly made it much easier for us to navigate the requirements. In the end, she was able to resolve our needs efficiently, providing us with the necessary information and reassurance. I highly recommend this service to anyone looking to secure certification for an emotional support animal. Thank you for making a potentially overwhelming process so manageable.
Response from American Service PetsApr 7, 2026
Wow, thank you so much for this detailed and honest 5⭐️ review, Patricia! We appreciate you trusting ASP with your daughter's ESA/PSA needs. We will pass this positive information onto our customer care team! We truly understand how important an ESA or PSA is to those managing mental health disabilities. It is always our pleasure to assist in the process. 🐾❤️