Jazmyn A.
Trash company with a trash costumer service team
If I could rate them less than one star, I would it has been several times that I have called their customer service line to have who I’m speaking to claim that they’ve unsubscribe me from their services for me to continue still getting monthly charges and notifications saying they are attempting to charge me after I’ve already called numerous amount of times to have them unsubscribe me I genuinely believe the people they have working for them in the call center part of this company are all sitting on their asses twiddling their thumbs in their ass, and there is also apparently no way to unsubscribe yourself from off of your account or website, so I am literally in subscription against my will and they’re consistently trying to take money from me even though I have taken the steps many times to have them unsubscribe me and since there is no other way to unsubscribe except for going through morons in the call center I’m stuck subscribed getting unwanted charges. There is apparently also no way for me to remove my credit card information. I’ve also tried this. I do not recommend this company nor do I recommend their customer service team because it’s absolute trash along with all of the individuals I’ve spoken to on the customer service team following up to this bullshit.
Response from American Service PetsJun 16, 2026
Thank you for reaching out with your concerns, Jazmyn! We sincerely apologize for any frustration and/or trouble during your customer service experience. Our team always strives for excellent, professional, dependable care. It is never our intention to create difficulty for our customers. Upon reviewing your account, the last charge from our company to you was in July of 2025. We cancelled your 'I Train' subscription upon request, at that time. You opted into 'annual auto renewal' for your ESA/PSA letter package when you placed your original order. That is what was attempting to charge your account recently and was declined. Our system has been updated to reflect cancellation of that 'annual auto-renewal' for all future purposes. A member of our management team attempted to reach you by phone, but the number on your account file is no longer in service. Again, we apologize for any inconvenience. You can reach us directly at 877-201-2755 for further assistance. Please ask for Jasmine and she would be happy to provide you with more information! 🐾❤️