American SaleReviews of americansale.com

I will never spend another dime at American Sale. After years of being a customer, I had an ongoing leak in my spa that resulted in multiple service visits, repeated charges, and ultimately a disputed $420 diagnostic bill for a problem that was never actually resolved. Their technician could not identify an active leak during the final visit, yet when I was physically able to check the spa again after recovering from unexpected emergency surgery, it was still losing water. Instead of standing behind their service, American Sale’s position was essentially that the technician spent the time, so the charge was valid—even though the underlying issue remained unresolved and they wanted me to pay again for another diagnosis. That was not the only issue. During service, spa water was discharged into my backyard after I specifically asked that it be directed toward the front of the property. The flooding damaged my grass and landscaping. I also had numerous scratches appear on the spa shell after a replacement cover was installed, which later had to be sanded and buffed out. I filed a BBB complaint hoping American Sale would take some accountability. They repeatedly rejected my request for the $420 refund, continued to dismiss or minimize my concerns, and the BBB ultimately closed the complaint without resolution. I understand that an older spa can require repairs. What I do not accept is repeatedly paying a company to diagnose and repair the same problem, having property damaged in the process, and then being told to spend even more money with them when the problem still exists. After this experience, I have completely lost confidence in American Sale’s service department. I will take my business elsewhere and strongly recommend that others carefully consider their service practices before authorizing expensive diagnostic work.

My husband and I purchased Castlerock outdoor furniture 7 years ago from the American Sale store in Naperville, Illinois. The furniture, on sale, was $5,000. We were hesitant to spend this much money on outdoor furniture and the Sales associate, Kelly Thomas, told us there was a lifetime warranty on the set so we purchased the furniture. Kelly is no longer employed by this company. We cover the furniture every fall and uncover it in the spring. This year we noticed one of the swivel rockers had a completely broken seat. I contacted the Naperville store manager and was told to send an email to their customer service department - which I did the same day. I have received several responses informing me there is NOT a lifetime warranty, there is a 5 year warranty. I responded to each email stating we were told the warranty was lifetime and therefore their Sales Associate either lied to us or misrepresented the warranty to make a sale and we want what we were told honored. I obtained the CEO, Robert Jones, email address on the internet and requested he contacted me about this issue. I have included Mr. Jones on all my emails. Mr. Jones' internet profile states he cares about his customers, etc, etc. I have not received any contact from Mr. Jones. His underlings have sent emails telling me they will replace the broken seat, as a one time exception, for $117.40 and implied my husband and I were confused about the warranty. WE WERE NOT CONFUSED! We were also told the tags on the furniture stated the warranty. The furniture was delivered and set up by American Sale. We received an invoice but no tags were given to us. I just love how an unethical company tries to pull rabbits out of their hat to convince a customer they did not do their due diligence. Please DO NOT DO BUSINESS with this company. They are unethical and have horrible and offensive customer service. Additionally, Mr. Jones should accurately reflect his lack of interest in his customers' issues on his internet profile instead of pretend he cares about them. As the saying goes, words are cheap but actions speak volumes - Mr. Jones and his minions have proven that! BUYER BEWARE!!! Debbie F