American Safety CouncilReviews of americansafetycouncil.com

THIS WEBSITE IS A SCAM! MY SON TOOK THE COURSE, PASSED BUT NEVER RECEIVED A CERTIFICATE. DOES NOT ANSER PHONE CALLS, DOES NOT ANSWER CHAT OR EMAILS. ***DON NOT USE** I NOW HAVE TO FILE A FRAUD REPORT WITH MY CREDIT CARD COMPANY FOR THE CHARGES.

I finished the course, and then was instructed to resume again. That was after I had passed. They had my credit card and all my security information. They will not supply any information about getting the certificate. I tried calling them 25 times and no one answers the phone. Their chat doesn’t work. They don’t respond to emails. I’m stuck. Looks like this is a scam. I needed the certificate. Very disappointed.

If I could give zero stars I would. All I have to say is use another site for your child to accomplish the Joshua's law course. 1: Its a timed slide show and actually takes around 45 hrs to complete versus the standard 30hrs. 2: They wont send your certificates in 1-2 days as they claim. 3: Calling or messaging through their chat so far I've been on hold for over 1h30min and on chat hold for over 30 mins. DO NOT USE THIS SERVICE!

Signed up for the NY Defensive Driver online course. Course wouldn’t complete after the last section, no response after attempting to open multiple chat sessions, no response to phone inquiry, no response to multiple email requests for assistance. In short, customer service is non-existent, and it is impossible to resolve any issues with the course.

This compan y is impossible to contact should you have an issue with the class or with the wrong citation # on your citificate. They ignore calls and emails.

No customer service. Cannot get a response with chat, a phone call or email.

If I could give them zero stars I would. I was locked out Jan 4 due to voice authorization. I have been on hold 5 times for over 8 hours over four days trying to talk with someone at 877-689-0674 to get my account unlocked. I emailed them five times with no reply from anyone even though the website states they will respond within 24 hours. I have tried using the CHAT to communicate with them and get no response. I have never had such terrible customer support from a company.

If I could rate this zero stars I would! Since the start of the program I have been doing the God awful verification by voice authorization system. I have always heard completed successfully and when I didn't I contacted the American Safety council customer support in order to see what was going on. They always gave me the run around and their wait times don't get me started they are false in summary. However, most of all my experience and the displeasure I felt from their customer service is beyond anything I've seen in my entire life! Not only was it unprofessional but it seemed of the 12 agents all of them had a different diagnosis as to why I kept getting locked out of my account. Finally the conclusion of all my fears happens, I fail the course due to voice authorization an agent told me. Mind you this is the same agent and I have told other agents this that, this day was to come and note it by my account in order for there not to be an issue when it does happen as it seemed to be a common occurrence. I was constantly promised to be contacted by a supervisor 'ASAP' however, nothing ever came to fruition. This is one of the worst companies I have personally even had dealings with and it was a scam of my $90. They pulled the rug under me in the 11th hour as I only had 2 more modules to complete despite all of the setbacks. DO NOT USE I REPEAT, Customer, Seth If you are a manager/supervisor reading this I'm willing to speak to you guys and you have my information.