American Safety CouncilReviews of americansafetycouncil.com

I took the Defensive Driving course in 2020 with no problems. I enrolled again in February 2023 anticipating the same service. My experience did not go well and I spent multiple frustrating hours waiting for Customer Service chat to respond. First issue was I was locked out of course due to voice authentication, second issue: after the final quiz, the program kept spooling back to the quiz review. Although it said I had completed the course, it did not send me to the completion screen with my certificate. I attempted to contact them via Chat (waste of time), then email (they only responded when I resolved to refute their charges on my credit card) and finally, mailed them a letter via USPS to their Florida office, again mentioning I would dispute their charge. Their course is excellent, their customer service is abysmal. I hope the American Safety Council will correct this problem ASAP. When 2026 comes around, I'd like to take their course again, but will check these reviews prior to enrolling.

This website could have been very good. The course material was excellent. But the customer service was non existent. Kicked out of session after 2!/2 hours for a security question error. No way to get back in. No chat response and no phone call response.

SCAM. No Customer service. Wish I had read these reviews prior to paying. Funny there was no problem paying or registering though..DO NOT USE this . Plenty of other reputable courses. I was able to complete all modules, passed all tests, completed all biometric security along the way including the 100 ridiculous security questions. I received a message saying congratulations on completing. That’s when the course froze , refused to allow me to advance. Locked me out after three days of trying to contact them. Tried chat 10 x, always received connection error, no response to emails or calling the 4 different customer service numbers. Never left a bad review for any company before but this is the worst. I will be contacting NYState safety driver to drop their association as well as the other business associations listed. Six hour course, now we’ll passed 12 hours in trying to resolve.

Horrible lying company. Took them over a month to send the Mature Driver Improvement Certificate, although it doesn't say a word that it will take that long on their site. Plus, there's a ton of other companies out there that does it for much cheaper. Save your money and go with a reputable company, not these BOZOS!

I have been trying for over 10 days to get back into my account as it was locked due to a biometrics validation error. The Safety Council claims that it offers 24/7 service which is a lie - as it does not. I have tried to contact the council by chat, email and phone with no success. I have wasted my money and my time as my 30 day window will expire in a few days. This organization is not accredited by the BBB and I can see why. I would absolutely not recommend using this council to anyone.

Completed the course and no one has sent me a certificate. No one answers the phone. No one answers the Live Chat. RIDICULOUS and FRUSTRATING... wish I could give "0" stars. AVOID at all Costs!!

My son completed and pass the Joshua's law in July 2022 and we still have not received the certificate which should have been emailed in 2-3 business days per the email confirmation. I have called, emailed, and reached out via chat support and no response. FRAUD!

This business deserves negative star if I could. Absolute dogsh*t of a service. I've been trying to reach customer service for 2 days and no one replied. They locked me out of my account because their biometrics don't work and it's impossible to get in touch with any one. Their "wait time" for the chat options was 19 minutes but I stayed on between noon and 9pm without anyone assisting. AVOID THIS SCAM SITE!