American PearlReviews of americanpearl.com

I placed an order. Called to check on it twice. Both times told customer service would call me. They did not. Not certain if they even exist. I asked to cancel the order. Again customer service will call me. Nope they will not.

Sadly I ordered a necklace from here, it was a wedding present for my fiancé, and I should have had a backup plan. My fiancé absolutely loves the purple shades of Tahitian pearls, and I was really excited to find them here at a good price. I received a tangled ball in a jewelry box in the mail a few weeks after I ordered, with lovely grey-green pearls. My heart sank to the floor. It is now too late to order a necklace from someone else, and I did not think of a backup plan, it took me long enough to find a necklace I liked, now trying to find a second in such short time likely won’t happen. I’ve been trying to get in touch with their customer service, and surprise surprise, they never seem to be available. Pretty sure I got scammed, and will end up having to handle this with my credit card company.

I ordered a ring from American Pearl, the price was good during the Black Friday sale. I customized the ring in that I needed a bigger size. I got an auto reply email saying they got the order, after that there was no communication at all. I tried to email, I tried to use the chat service, I tried to call. I did all of those things more than once, finally I called and hit the number for sales rather than customer service to get in touch with someone. They said they would pass on the message. I still never heard from them. I started writing reviews on Facebook and Twitter, they then got back to me. I finally got my ring about 7 weeks later (they are US based), I really didn't like it, I returned it, had to pay for FedEx shipping. Horrible customer service and was not impressed with the quality either.