Steven
Strong Business Relationship at Start Weakened by Heavy Sales Push
As the title states, this was a great business relationship in the beginning. The logo design and concept were exceptional. However, I will admit I was a bit undecided when it came to three other concepts I wanted to assemble. A tailgate sign, Logo hot stamp, and website. The Consultant was top rate in returning three main ideas, or packages for me to consider. The first package would be nearly $200.00. We found that to be the best option for our immediate requirements. The second option involved a few more products for a higher rate, and the third option was the most expensive at nearly $700.00. As we are a business just starting out, we elected to go with the first option, and consider the rest as time went on. The Consultant then became rather rude, pushing the higher option, explaining it was in our best interest, and would make him the most money. That was it. With that statement, I closed the account and will deal with another agency. They may have great products, but really need to have a hard look at the way their Consultants conduct business. Ours could have been a longstanding relationship. But the, "I know what's best for you" attitude put a hard stop to all of it. I remember an old 90's business saying when I was in Sales. I wish I had come up with it. "In the Bible, David slew Goliath with the jawbone of an ass. Everyday 10,000 sales are killed the same way!"