American Home Protect LLCReviews of americanhomeprotectllc.com

Never ever use this service. This service is a scam and they will take your money and expect you to fix the issue at your cost and then they will reimburse you what they feel they are responsible for. They get out of doing this by saying that they cannot find anyone to come out and evaluate your problem. I bought this warranty 6 months later HVAC went up and they refused to do any repairs but they will not reimburse me my money that I initially paid for. They will not honor the contract but they expect the customer to honor the contract. HVAC contractors do not work with them because they do not pay their bill.

Really bad customer service. They either 1. don't answer the phone or 2. answer don't say anything but hello then put you on hold 3. act like they don't understand English when theirs was perfect.

I am not covered, nor have I ever been, by a home warranty from this company. I have started receiving letters from them regarding a lapse of coverage on my allegedly existing home warranty. The letter lists a date of home purchase and lists my bank, which suggests and affiliation. The purchase date listed is not a date of any type of transaction throughout the home's history, and certainly not one having anything to do with me, as I would have been in grade school at the time. Red flags everywhere!

When a pink "2nd notice" arrived spouting verbiage like "potential lapse [of coverage]" and "policy may expire soon" I decided to give them a call. The outgoing caller ID said the number was for a business named "Medi-Weightloss"?! That was an INSTANT red flag but I wanted to hear their angle, so I continued. The rep answered and immediately gave condescending "correction" to me on the semantics of the letter in regards to policy expiration. In actuality, they have absolutely zero knowledge about any existing policy you may or may not have. Another instant red flag. I asked to be emailed a document [or a webite link] showing exactly what was covered by their warranty, my responsibilites and how the process for replacements/reimbursement worked. I was instructed to get a pen and pad so that he could review the details with me but he refused to let me read any official documents for myself. This man said I had to pay them before I could access the details of the coverage. How crazy is it that?! I immediately ended the call. Scam is a harsh word but I will say that this company's business practices are extremely unethical. The whistleblower employee that they retaliated against and were ordered to pay $185k in compensation to by OSHA would probably agree. Be careful out here, folks. Be careful!

My aunt received a letter about her home warranty expiring soon, a week later we got another letter, i called and told the person that my aunt is not a homeowner and has never been, the worker on the call got really aggressive with me and kept telling me i was reading the letter wrong and that my reading comprehension must be bad, after telling me that sending the letter addressed to her about her house wasnt implying she was home owner i told them to not call again and he hung up after being rude, definitely a scam since they dont even know who the home owner is when its public knowledge, tell them to never call you again and dont look back.

letter advising potential lapse of warranty coverage which is A SCAM

Total SCAM! Don't be fooled by their deceptive mail that makes it look like they are associated with your bank! Report to the government for deceptive business practices!!!!!

I recently called this company to opt-out of their mailing list, and the process took seven minutes. The representative kept asking for a reason, insisting I needed to provide one to opt-out. I explained again that I wasn't interested and that everything in my house is new, he responded, "that doesn’t mean anything." This was the worst customer service experience I've ever had.