American Home Protect LLCReviews of americanhomeprotectllc.com

I needed to file a claim and have someone come out to check my AC. I called AHP and was advised they would have someone contact me to come out. This was in early July, I've not heard from a contractor or the company. I'm also unable to get written documentation on my policy.

I call Saturday talk to after hours person who said it would take o e to two days for a contact. By Tuesday no one had called me back. I called and Saturday after hour person never made a claim. Tuesday the person I did talk to stated they would try to find someone. It is Thursday and no call back of any kind. I need my washer fixed. I have family who are disabled and require washing daily.

Too many issues , no one cares about the issues we have and have to recall every day. No one returns call or send services out like promised.

They never send anyone to do repairs you have to find someone and pay up front, I am still waiting on reimbursement for a project, I've contacted them and no response, I don't recommend this company

I was the one that was contacting you guys to see where was my process and I had to purchase my washer first then you send the money.

I called to check about my claim couples time but they always tell me it's prosscess I don't know how long gonna take

I was told that if anything went wrong in the future it would be covered- wrong! Apparently that is only half true since there’s a gray area around something that’s “preexisting” even though a professional said it wasn’t.

In attempts to get an A/C unit repaired, American Home, utilizing their in network contractors, called a company in Sept 2017 to fix the unit. The contractor identified Freon had leaked & was low, filled the prescribed amount, and went along their way. As nothing was fixed, the warranty company was contacted again in Nov 2017, where the same contractor returned, replaced one seal / ring within the unit, filled Freon again, then leak checked. This was all for an economical amount of $775 total. The same unit again did not work in Jun 2018, due to no true analysis of why the unit was leaking Freon. The same contractor was called for repairs, indicated the leak was due to a more significant reason, and claimed they could not repair it due to inability to find proper parts and the unit was now obsolete. A recommended new unit was quoted at ~ $4500 value. At this time, the warranty company, due to their aggregate amount having been exceeded on this A/C unit above their warranty program value, elected to close out and send me a check for the nominal remaining value on the policy. Having to reach out to a repair contractor myself, we re'cd a referral for a gentleman who in his first trip to our home, identified the coil in the attic unit had deteriorated to a level where it was consistently leaking Freon. With one call, he found a brand new replacement part and fixed our unit within two days of his 1st visit. Now, his total invoice was for $1220 in total, as the coil replacement part was half this value. Had my warranty company been diligent enough to screen the efforts of their in network contractor or at least questioned why repetitive visits, multiple Freon fills & leak checks did not resolve the issue, my home warranty would still have some value remaining for future A/C repairs. In this case, the homeowner loses, as we no longer have any home warranty value for A/C unit repairs, and felt as though the last 10 mos. of repairs were a waste of time and warranty money. There is a price to pay for cheap, and my home warranty threshold value was it. The contractor originally performing repairs on our A/C unit couldn't have cared less about me, though they certainly did continue to invoice my warranty company until the well went dry. Not sure how the warranty company identifies its in network contractors. Maybe they need to rethink or rework their approach based on this homeowner's opinion.