American GolfReviews of americangolf.com

Ade was fantastic at the Sutton Coldfield branch

Just bought a new driver at american golf aintree. I litrally could not be happier with the service I recieved from carl. He spent a lot of time with me finding out what driver was best for me and not just focusing on the most expensive.he also gave me some tips and improved my driving there and then!!!!! I didnt feel rushed or pressured to buy. I was litrally clueless going into the store about which driver to get and I got to try a large variety of brands and setups. He even set my club up to suit me and has said if i need help with it in the future then I can just pop in for him to look at it. Great service and i could not be happier!!!!!!

I would like to thank Rob at your Oxford shop for his diligence in helping me with buying a 5 wood. We tried many clubs and in the end I ordered it and it arrived the next day. Welldone

Visited American Golf Biggleswade branch today. Wonderful service by Richard Moore. Very friendly and knowledgeable. Very satisfied with my purchase of a Taylor Made Spider putter. Thank you American Golf.

Ordered a driver which was promised to be despatched on 28/5/2021. I recieved an e-mail telling me it would now be sent no later than 03/06/2021. Today I have called customer service and been told it 'should' be sent on 16/06/21 but they cannot confirm that to me as they have no way of checking the order prioritisation against my e-mail address! Can't speak to a manager, no compensation offered, they will not even offer to send it on overnight delivery. Absolutely terrible customer service. Very disspointed and still driverless. Avoid.

Went to American Golf Doncaster to test Drivers. At this point the customer service was very good. I decided to buy a custom fit driver for £400 which I was told would take 4 weeks to arrive in store at which point they’d let me know. After 4 weeks passed I called to get an update, I was told the club would be there in 10 days. 2 weeks later I hadn’t heard anything so called again. The gentleman I spoke to said he’d just check and call me back in 5 minutes. After 2 hours I’d not received a call so called again and was told they were awaiting a response from Taylormade. No call back ever came so I called again the next day. They’ve now said it will be in Doncaster sometime next week and will be in store shortly after that and that this process in fact always takes 6-8 weeks. I’ve been quoted incorrect timeframes throughout, not once has an effort been made to provide me with information and updates on the order. When I’ve contacted I’ve been treated as a nuisance with no level of care. Was going to buy a new putter and some attire when picking the driver up, needless to say I will no longer be doing so

My wife bought me a set of clubs for my 50th Birthday. Still waiting for them to show up. Going cancel and get money back. #shouldofwenttocallaway.

Visited American Golf Doncaster branch today. Wonderful service by Alan Marsh. Very friendly and knowledgeable. Very satisfied with my purchase of a Cobra fairway wood. Thank you American Golf.