American Executive CentersReviews of americanexecutivecenters.com

I opened my law firm at the Marlton American Executive Centers location over 7 years ago. I found their company through an advertisement. The center is located in a great location in Marlton and has excellent free parking! The center is beautifully decorated and is well maintained. It has everything that a small business or solo practitioner would need to succeed. What I like most about the center is that the staff is very accommodating. The front desk concierge always goes the extra mile for my clients and me. I do not think I ever have had an opportunity to utilize any business support or IT services that they provide in the center; however, there are numerous occasions where I have been billed for items that are unexplainable or for a call when I have instructed all calls to go to voice mail. The best industries for me to work with are legal, real estate and accounting. Due to the recession there are less and less solo practitioners. If I had someone that was looking for an office I would recommend American Executive Centers and point out their excellent phone and staffing regarding messages, mail and emergent matters. I have visited other executive centers and the AEC Marlton center is nicer and has better educated staff. Again, it has everything a small business or solo practitioner would need!

I was previously a client of Regus in Westlake for almost three years, needed administrative support and since they don't offer that service I was considering hiring a part time person. My office was not large enough for two people and they wanted to double my rent for a slightly larger office, or triple my rent for a more comfortable two person office. At the time, their center was about 40% vacant so I didn't quite understand their logic. To check market rates, I called American Executive Centers and discussed my situation. After asking me about my needs, they suggested I move to the King of Prussia center and use their Business Support Services instead of hiring someone. I decided to meet with them and their BSS representatives to discuss it further. I was skeptical about using their employees for my administrative support, due to the confidential nature of my business, but once I met the staff, my skepticism went completely away. I felt confident they could do a fine job and would meet the high standards that my business and my clients require. From the first day, I noticed a remarkable difference in the quality of the staff at American Executive Centers, compared to my experience at Regus. Their organization's professionalism is evident in everything they do, and they clearly care about my business and my clients. There is a "family" atmosphere at American Executive Centers that just doesn't exist at Regus, and I consider them partners in my business. Thank you for all of your support in making me feel a part of the American Executive Centers "family."

I had office space in Philadelphia with American Executive Centers and loved it! My clients were downtown, there was easy access to all the main roads and I could get over to NJ with ease when I needed to. Then my son was born. I live in West Chester so commuting back and forth stated to get old. Then my clientele changed and I was spending more time in the suburbs than in Philadelphia and NJ. I wanted to be home earlier and traffic was not cooperating. I started to realize that to be happy I was going to have to leave American Executive Centers and find space in the suburbs…I mentioned this to their leasing department expecting them to try and talk me into staying. They did…but with a great alternative. I had no idea that AEC had several locations. I’m sure I was told but didn’t listen since it wasn’t important to me. Now it was. The woman in leasing told me there were offices in Radnor, Malvern and King of Prussia…all perfect locations for me to consider. But, wasn’t moving going to be a hassle? My address, my phone number…my STUFF! I was told not to worry, to go look at the spaces and decide where I’d like to be. Not only am I now in the King of Prussia location…my commute has been cut in half, I can even run home if I want to. The location in Philadelphia is handling forwarding all mail and calls that come through and they actually boxed my office contents and move them for me while I was on vacation! So yes, I had to leave American Executive Centers but thankfully only by location!

It’s great when everything works the way you anticipate. However, there are often unforeseen factors that cause you to have to change direction. One of those situations occurred recently at my company, causing us to close a relatively new office in King of Prussia. Looking back over the past year, the staff at the King of Prussia AEC has always welcomed me warmly. I have flown in from the west coast to check on my east coast reps every few months. The last time, however, I was coming in to let my rep in King of Prussia go. This was not a visit I was looking forward to. After meeting with my rep I needed to meet with Gwen, the center manager. Gwen had provided top shelf service since the first time we visited, and I needed to give her the news and discuss logistics going forward. There was the problem of incoming calls. I didn’t want callers going to voicemail and I really wanted them to be handled by my rep in another field office not too far away. But, I also didn’t want the callers to have the feeling they were being transferred too many times. Gwen worked with me to have the calls forwarded directly, bypassing the (again, top shelf - and darn nice) reception desk. This has worked seamlessly, without any issues or disconnects. In addition, as mail and packages are delivered, the support staff is forwarding everything on a weekly basis to that same field office. Lastly, I needed the office packed up and shipped to corporate. The support staff took care of that as well, in the way you would were you to do it yourself. That's what makes the King of Prussia team so good to work with - you know they care and will take the time to do it right the first time. I wish we had been able to keep our office there going. Similarly, I wish I could package up the King of Prussia AEC team and place them into all of our other locations. They are an excellent solution for your business, whether a start-up or one more seasoned. They "get it" and are sure to impress you.

I just wanted to share with you how happy I am with Tami’s work on our recent 300 piece mailing. These mailings are the lifeblood of our practice and Tami made the process seamless. The piece looked very professional and was mailed on time with very little direction from me. I was skeptical of the “virtual office” concept when we first decided to use this office strategy but, thanks to Tami, I am now a true believer. Anyone thinking that being “virtual” is like being invisible is mistaken. Thank you to Tami and the rest of the team at AEC King of Prussia! We have the image of having an office without having the costs associated with a fulltime office.

If you are looking for a team that can handle your needs (both expected and unexpected), you may have just found them! We have been very pleased with their service but most of all their attitude and willingness to make things work. The array of services they offer is guaranteed to have something you need at a price you can afford. I recommend them highly.

My business has grown over the last year. I’m still using 6 out of the 7 locations of AEC while being based out of the Radnor location. The model is perfect for my divorce mediation business. The experience hasn’t gone without problems, however. While using the locations is perfect, using services in the locations is a hazard. It’s nice that there are staff members in place to welcome my clients and show them to the proper meeting room. The business model for providing services is such that the staff offer services that they eventually charge for. I don’t like the surprise of seeing additional charges on my monthly bill for things I didn’t request. This is hugely problematic for me. I met with the Radnor center manager recently, and I think we have a work around for this problem. She has agreed to check my invoice the day it comes out for charges that may not be valid. She has also asked the other managers to instruct their staff to be aware that we don’t want extra charges for services. I appreciate this extra step. It shows me that AEC wants its clients to be satisfied. We’ll continue to use them in the future as our business grows.

AEC can be as much or as little as you need. Our mortgage company was a start-up in 1991 when we first moved into American Executive Centers in King of Prussia. Initially our requirements and budget were very modest. As our needs have changed over the years AEC has been right there to accommodate us. The best thing about AEC is their commitment to excellence. It all starts with Gwen (the "Navy Seal of Office Managers") and filters down through everyone in the organization. Her entire team is dedicated to ensuring that every client's needs are addressed professionally and promptly. Whether it's setting up for a big meeting or simply sending a package, AEC handles every issue calmly and courteously. After 23 years of consistent excellent service I have total confidence that my clients' visits and calls with be handled perfectly, and that's a great feeling!