American Dream VacationsReviews of americandreamvacations.net

The Air conditioner on our unit started tripping the circuit breaker every 20 minutes or so. We called it in but we were told that we just couldn't expect an RV air conditioner to work like our home air conditioner. The circuit breaker kept tripping and eventually we could smell hot plastic. The technician we talked to at ADV finally said we should have a service company look at it. The service technician that came out to fix the circuit breaker found that the main wire had been burned away completely and we were very lucky the whole unit didn't catch fire. I will NEVER rent from ADV again!!!!

Unfortunately the lowest I could provide was 1 star. I wouldn't even drive by this place (I-45 location in Houston). Trailer was supposedly "checked out" before I accepted delivery. "Ya Right". The tires were low (they wanted extra to insure the tires). Once I got the rig home, I checked the tires, and found them way under pressure, and one side had no tread left on the inside (later found out the axle was bent). I had to change to the spare before I left. This trailer should not have been allowed to leave the rental shop, it was dangerous in the condition of the unit when I picked it up. They should be out of business for doing so. Also one window was held on by a coat hanger (unfortunately, it was held on inside the wall). Yes, it broke while I was on my trip, they made me pay for it. Told me I should have checked it out before I left. I took the lady inside to see if she could find the coat hanger, she couldn't. I ask her how I was supposed to "see" it inside the walls. Didn't matter...This place just wants folks to rent their stuff, then pay to fix everything. They told me when I picked it up - the BBQ pit didn't work (advertised incorrectly). All paper work is for legal matters only (your fault), doesn't actually mean they checked anything. Once again, I wouldn't even drive by this place. And what RV rental place has a location that you can't leave/return the rig via the entry drive because the drive way is too steep? Ridiculous !!!

Beware if you are considering renting from this place. Their rates and selection seemed competitive, but the problem for us came after we experienced some accidental damage during the rental. For minor damage to the skirting, American Dream Vacations sent the claim to an outside company who then sent a demand for $4,636.14 to repair the unit. After a call to Kim at American Dream Vacations to complain, the claims company cut the demand to $2,308.91. Within a few days, I received a call from the claims company saying that my insurance company denied the claim and asked for a credit card number to pay the balance. I then called my insurance company who said that they had not even been contacted by the claims company. Oddly, the estimate went back to the original $4,636 amount when my insurance company became involved. (And I wonder why insurance rates are so high..) I have relayed my concerns to American Dream Vacations, but they seem to be standing by their contracted claims company and their questionable practices. The management of American Dream Vacations was not helpful, even defending their high estimates. In my opinion, even the lower estimate is high for damage that in no way impedes the use of the trailer. It seems that they are trying to make the repair process a very lucrative venture. Thankfully, my auto insurance did cover this, but many policies do not cover damage to rented trailers at all. My advice is to check with your insurance company first, then rent from pretty much any other RV rental company under the sun.

Returned RV cleaner than we got it. Had to file a complaint with the Better Business Bureau to get our deposit back. Will NEVER rent from them again!

Flew to America from Germany for Races in Texas Rented 2 RV's. One leaked in the rain and could not be used much less slept in. Other was infested with bugs and also could not be used. Absolutely Ruined our stay in the USA. Offered a free renal for another time instead or either refunding for the RV's or bringing us replacements. Excuse was that they were not theirs and the client they were renting them for would not refund them.

The company refused my request for compensation for a generator that failed the last day and a half of our trip. When the RV was returned the employees were not able to start generator and found an error code. We were not able to visit one area of our trip because of this problem. One day rental was what was denied by the company for compensation. I would not rent from this company again.

We rented the RV for our 2 week trip. Had all the food we bought on our first night, go bad and spoil. Because the fridge wouldn't switch from propane to electric. Was told to drive with the generator running to keep fridge and house batteries charged. Returned after 2 days for them to fix some relay on generator. Got to Arizona and had to stay an extra day at the campground due to the RV not being able to plug into Land Source. They were quick to hunt down someone to come out and fix the AC problem. Ended up being the AC cord itself. The very next morning we were on our way to Las Vegas to meet up with friends celebrating their 10th anniversary. As this was planned into our timeline for the trip. Ended up breaking down In KIngman AZ at the Petro when we stopped to get gas. This threw us 3 hours behind. We ended up missing our prepaid reservation with our friends for dinner celebrations. We made the best of it, and did enjoy our trip. It was just an unnecessary amount of breakdowns that could have been avoided with a preventative maintenance program that you would think a place like this would have already in place, especially with the amount of money you are paying. I would look elsewhere to rent an RV

Rv generator broke and they didn’t do anything for me and kept the deposit to boot worse experience ever!!!