American Dream VacationsReviews of americandreamvacations.net

I was ripped off and charged $500 for a small hole in the door to the generator where I had hit the corner of a picnic table. The door was made of Styrofoam and chicken wire. It was a small door. They said they would get back to me for the repair cost. They never did. I called and they said they had to "manufacture" a new door and the cost was $500! I happened to be in Albuquerque a couple of months later and drove past the yard one evening. Parked next to fence was the RV in question. The generator door still had the hole. It was never repaired. They simply blew it off and kept my money.

We rented an RV for the first time and American Dream Vacations started out to be very helpful. Unfortunately their customer service went down hill quickly. The RV was to be set up with AC on, tanks empty and everything hooked up. We arrived about noon, in the middle of July, in San Antonio, so it was hot outside. Upon entering the RV it was even hotter. I tried to adjust the AC with no luck, so I called customer service. While I was on hold with them I discovered the thermostat was set on heat not AC. It took all afternoon and night to cool it down which was a little excessive because the RV was very small. Aside from the heater being on, the vent above the toilet was broken out and covered with a torn trash bag, which of course made harder to cool. I paid an extra $45 for the RV to be cleaned because they pride themselves on it being clean and ready to go. My daughters feet were covered in dirt almost immediately from walking on the filthy floors. When we started taking showers that night, water started running out from under the wall into the main living area. I had to use sheets to soak the water up. Both the gray water and black water tanks were full after 1 shower and very little time spent in the RV. They had not been emptied from the previous user. The next morning we had somebody pump out both tanks and had to pay for it ourselves. We tried to use the oven to cook breakfast and there were pieces missing, so the gas was not hooked up which left the oven unusable. We called customer service several times about all of these issues and were told we shouldn't run the air below 75 because it would freeze up, they were going to try to send somebody out to look at the other issues. They never sent anyone out in the 3 days we were there. The last time we called we were told to fill out the customer complaint form so they could take a look at the trailer to assess the problems and refund some of our money. We talked to them multiple time weeks after the rental with no luck. They said their people looked at all the problems and did not find any issues. Per the contract that we signed the only thing they would refund were drive train problems (this is a trailer, there is no drive train!). Not only would I not recommend American Dream Vacations, they should not be in business period!

WOW!!! I CAN NOT BELIEVE THAT YOU GUYS WOULD ASK ME FOR A REVIEW BUT I WOULD BE GLAD TO. ON JUNE 26, 2013 MY FAMILY AND I RENTED AN RV FROM AMERICAN DREAMS VACATION. WHEN WE PICKED UP THE RV AT 2:00 PM THE RV'S AIR CONDITIONERS WASN'T WORKING AND WHEN I ASKED ABOUT IT THEY TOLD ME THAT THE GENERATOR HAD OVER HEATED BUT ONCE UNDERWAY IT WILL KICK IN AND BE FINE. MY WIFE WAS 8 MONTHS PREGNANT SO AC WAS IMPORTANT FOR HER. WE MADE IT TO SPRINGFIELD AIRPORT IN MISSOURI AND THE GENERATOR NEVER KICKED IN SO WE HAD NO AC AND WE WERE HEADING TO FLORIDA, A LONG DRIVE FROM MISSOURI, I CALLED AND INFORMED THEM THAT THE AIR SILL WASNT WORKING, NOT THE DASH AIR NOR THE OVERHEAD AC. THEY TOLD ME TO FIND A CAMPSITE AND THEYD SENT SOMEONE TO FIX IT IN THE MORNING BECAUSE THEY WERE ABOUT TO CLOSE FOR THE NIGHT. SO WE CAMPED OUT AT A KOA AND WAITED UNTIL MORNING, THEY NEVER SHOWED UP AND AFTER MANY PHONE CALLS THEY FINALLY ANSWERE AT AROUND NOON AND SAID THEY COULD NOT FIND A MACHANIC TO COME OUT AND AT 1:00 PM THEY CLOSED AND ONCE AGAIN LET OUT TO DRY. SO WE FINALLY MADE IT TO FLORIDA AND BOUGHT A BUT LOAD OF GROCERIES, GOT PARKED AND HOOKED UP AND THE FRIDGE AND FREEZER DIDN'T WORK SO WE LOST ALL THE GROCERIES AND HAD TO PAY CAMPSITE STORE PRICES FOR GROCERIES OR 10 DAYS AND WE WERE A PARTY OF 8 PEOPLE, I SPENT ALMOST $6,000 IN JUST FOOD BECAUSE AS WE ALL KNOW THAT CAMPSITE STORES WILL RAPE YOU ON THE PRICES...$7.00 for a pack of hotdogs and $9.00 12 packs of sodas. When we took showers the drains we're clogged and it took all day for the water to drain so we had to use the community showers. When we set down to eat and my daughter put some homemade salsa on the table the table fell off the hinges and all over my grandkids. When we arrived back to drop off the RV they wouldn't let my wife sit inside the office while we unloaded our belongings from the RV. I left my three adult children there to unload and I had to take my pregnant wife and three grandchildren to a restaurant so they could be in some air conditioning as it was an average of 100 degrees from Florida to Missouri, a three day drive with no AC. When I dropped off my wife my daughter called me and said the RV people aren't letting us get our things, we were not late dropping off the RV, I had to call the state police to get my things, this was an issue that the troopers said was a pretty common practice and that they were called out alot for this reason. I filed a lawsuit and had difficulty finding a local lawyer to represent us because they have had many other law suits against them and it could be a conflict of interest to represent us. I did find one and they kept filing B's motions until I could no longer proceed with the case. This so called "VACATION OF A LIFETIME" ended up costing me upwards of $30,000 and my daughter told me that this was the worst vacation of her life. I DO NOT RECOMMEND AMERICAN DREAMS VACATION unless you want the perfect vacation from hell!!!

I would give no stars if I could. After paying the extra tire insurance we had a blowout on the rv in the middle of nowhere. We called the helpline which was suppose to come out and fix it but they didn’t service our area. We waited on the side of the road for over 8 hours trying to find someone to come fix it. We paid over 2000 dollars to have it fixed and get new tires put on in the next town because the ones they replaced it with were too small. When we returned from our trip we provided all the receipts and were never reimbursed. I tried for over a year to have someone even explain why we could be reimbursed even with the extra insurance and no one would return my calls. Such a disappointment. Beware

I am so surprised to be contacted as our experience with AmericaBADdreams was less than positive. We actually loved the motorhome we rented which helped us in our purchase a few years later. However we found the walk through and on the road assistance less than satisfactory. My guess is since you rent such a variety of rv models, some privately owned, you cannot be super knowledgeable. But your staff should know the basics. We were definitely oversold on some coverage such as propane. We ended with being charged for some damage we did not do, and thanks to another renter, we fought it and won through the state attorney ‘s office.

Run far far away as fast as you can To start I was there for hours because the 5th wheel I had rented wasn't even ready. I had to check the oil in the generator which was low they although did supply me with the oil to keep it topped off. Lug nuts we're also broke off which I found and there was no way for a quick fix so I took it like it was. Get to our camping location Friday and the main slide out wouldn't work. I called and was told they would be out there Sunday to fix it which would be at the end of our camping trip. Luckily I own a 5th wheel and had the knowledge to override the system and get it out. My wife used the restroom in the front of the trailer and the most good awful smell filled the entire camper. I then called again and was told again Sunday they would come look at it because it was dumped and the tanks should be empty. So Saturday I take it to a dump station in the park and nothing comes out so the tank is clogged. They may have thought it was empty but gauge was showing full. So a guy comes over Sunday with a metal rod saying we must have plugged it up because you can't stick to much tissue in the RV toilets. Keep in mind I work out of town all the time we have lived in a 5th wheel for years and have never ever had an issue. So he proceeds to ramrod the rear toilet which something was obstructing it not from us though because it hadn't been used besides to go number 1. He then goes to the front bathroom thinking he's got it figured out. Water is off but from the pressure in the line everytime he tries to flush it fills the toilet more and more. So once the toilet is completely full he tells me man y'all really clogged this tank up which makes me even more mad. Now the toilet is full camper smells like 4 dead bodies have been rotting in there for months and he leaves. Tells me hey when you bring the camper back Monday just hold the flusher open for an extended period of time and it'll go down. Monday comes time to travel toilet is still full and holding the flusher down is doing nothing. So the dish set that I paid for with the rental was used to empty the toilet. So use caution if you rent from them on what dishes you use because yes I brought the cup and bowel I used to empty the toilet back to them so I didn't get charged extra for disposing of their dishes. I told them about it and had left them in the shower but knowing them they kept them and are still supplying those same dishes into the sets. My father had rented a motorhome as well and the generator had went out completely a guy came to look at it Saturday because my father is on oxygen and a CPAP at night. We were told it couldn't be fixed and they couldn't bring another RV out to replace it so they left Saturday instead of Monday. I had to have a friend drive the motorhome back. When we got to their location another renter was raising hell because his tanks we're full as well and he had to empty them. Overall it was a horrible horrible experience next time I'll just use my 5th wheel which I was staying in out of town working I didn't want to make an 18 hour roundtrip with it just for a couple days of camping. Next time I will stay far far away from these folks. After reading Google reviews I should have known better but I went ahead anyway and completely regretted it.

I had reserved a travel trailer over a month prior to a trip we were going to take to Colorado, however, within two days of the reservation, I had to cancel. I was advised that the deposit I had made was non-refundable, even though their Terms and Conditions on their website made no mention of this. I was sent via email, their "contract" of my deposit that did state that the deposit was non-refundable, however, this was never mentioned prior to my putting the deposit down. After I advised that their "contract" was not signed by me, it was therefore not a "contract" I had agreed to, they became totally rude and advised me they were not going to refund my deposit. One of their ridiculous claims was that my reservation had prevented them from renting that RV even though I canceled two days after reserving it and our trip was still a month away. I protested the charge with my credit card company and after reviewing my case, my credit card company agreed with me and reversed the charge. I don't know if they've revised their online Terms and Conditions to stipulate that the deposit is non-refundable, but they should. I'll never do business with them again.

Many issues with the RV since we picked it up. We even had to turn it in a day early. Nothing was reimbursed. I received an email that we would be getting a full refund and never received it. Very frustrating when you spend so much money to have a family vacation to only have worries.