American Dream VacationsReviews of americandreamvacations.net

I was very displeased that several of our RVs features were not functioning. The awning was not operational and was locked with zip ties. Our DVD players diddnt work. The cable connection was broken to gain access to cable tv. One of the hatch fans was not functioning. We got stuck in traffic for 5 hours due to a fatality on the freeway, and were charged $150 for being late, even after calling to advise of the situation! We were never told about late fees until we told them we were running late! I wasn't quite sure who was running the place because anytime I asked for a manager I was told they were unavailable! Sorry but I will never use this companies service again!

Had multiple issues with the RV including a dead battery. Then i was invited to give them a yelp review to get an additional $25 back on top of my deposit. I was told i would see the deposit within 10 business. Or took 3 wks and 3 phone calls from me. When i finally got my deposit back it was short the $25. Another phone call and they said they'd look into it. First time renting from them and i won't be back.

It took me over 3 hours to complete my pickup. It was done with the wrong hitch. Trailer had no driving lights (which I didn't discover until after dark) It was not completely dumped prior to my pick up so we had a terrible smell for the two days. The hitch unattached while I returned. When I explained all of this to them. they gave me a "one night" stay on my next 3 day rental. No refund or partial. They acted as if I were running a scam. Or they just didn't care.

The heater in our RV leaked gas....so we had to turn off the heater duri g the night. It was freezing. No adjustment in the price offered.

I've used ADV twice and each time something was wrong with the camper. The 1st time, it rained inside. They gave me one free day to use another time. Poor customer service. The send time the toilet over flowed inside the restroom. It took the guy to clean it a hour before I left the location.So I was 2 hours behind getting to my camp site. Then 10 mins after I set up the RV at the campsite, it flooded. And i had to clean it up. We hadn't used the toilet yet. When I returned nothing was done for my inconvenience.

We had originally made the reservation for the unit we wanted to rent almost 3 months before we needed it. The week before we were to pick up the coach we wanted, American Dream Vacations, called and advised us the the coach we had reserved for almost 3 months now was not available due to prior commitments for that unit. They have a comparable unit that we could use. So when I go to pick the unit up on Friday morning, so that we could load up and leave on Friday afternoon, I find out that this unit the auto levels have been acting up and may or may not work. American Dream Vacation stated it should not be a problem since most good RV parks site are level enough. I asked if they had any other units and expressed my concern for having had 1 unit reserved for 3 months and to finally get there the day we were to leave to find out the coach had some issues. Just a little late to change plans without loosing money on campground deposits and such. I went a head a used the unit. As I quickly learned, that when the auto levels are not working neither does the radio, the back up camera nor the electric mirror adjustments. Just a little nerve racking for a first time coach user. Then to top it off, on the drive to the campsite, it started to rain. At least the wipers would come on but they were so dry rotted that they did absolutely no good. So we got to pull off the road and wait for the storm to pass. Luckily we finally made it to the camp site. And as expected, the levelers did not work. The site was almost level but tilted just enough to the side that it felt like you were sleeping with your feet uphill. So in the middle of the night, we got up and made the bed up backwards, with our feet at the headboard. We sleep fine after that, just getting in and out of bed was a lot harder than it needed to be. When I returned the unit I asked about compensation for all of the issues we had in the use of the coach. They provided me with the form to feel out and send in for consideration. I filled the form out and sent it in. After about 6 weeks and several follow up calls on my part, I get a certificate for $500.00 in the mail, good for 1 year on any rental over $1000.00. American Dream Vacations stated that they could not refund money but that they were sorry for any inconvenience. Now why would I want to risk another vacation with the same company if they are not willing to stand behind their products any better than this?

There is no number to call after hours for any issues. My husband spent the weekend dealing with plumbing issues. Once we were able to contact someone, it took 2 days to have a service guy come out. They were not good at communicating. They picked up the trailer late (we paid for delivery & pick up) and they never contacted us to confirm pick up. Will not use this company again!!

This transaction took forever to close out once the RV was returned. They kept making excuses and were very difficult to get on the phone. They accused us of damage that was clearly visible in the check out photos. I finally recieved 1/25th of my deposit back once it actually settled. Its not worth fighting for the rest. my time is more valuable. The RV was decent for what it was, but probably will never do business here again. In response to their response- Yes it was a fuel related charge. They overcharged. I have their own pictures to prove fuel level. Remember to fill up, it will cost you $25 fee plus $8 a gallon. In no world ever is that even close to fair for 3 minutes worth of time refueling at $2.75 a gallon. Good job on that policy, it cost you a customer. Any sane store manager would have called the customer and maybe tried to save a future sale by finding a middle ground. I called multiple times to reconcile this deal, left messages and was told to wait for a call, and wait for a refund. Terrible customer service and communication.