American Dream VacationsReviews of americandreamvacations.net

The electrical system in the RV we rented quit working correctly after we started on our trip causing us some unnecessary headaches. American Dream Vacations was unable or unwilling to help resolve the issue or even offer any discount for our trouble. The details: We had to buy a battery charger to keep the interior lights and accessories working while plugged in at a campsite. When not plugged in, the generator would not work to keep the rear AC running making for a very long and hot drive back from Colorado to Missouri. We were simply told to check the owner's manual to make sure we weren't doing something wrong. After we got back it was confirmed that the system was faulty, but no retribution was offered. They were simply in a hurry to clean the unit to have it ready for the next unlucky customer.

The staff,units and price are all great! However the difference between the check out time and the check in time kind of robs you of a day rental. My wife and I enjoyed the times we have rented from American dream vacation. I also would like to see a rewards program for returning customers. All in all I would recommend to a friend!

The renting process went smooth but would like to have had more time to review actual return demonstration on key points of use/hookups. Robin was very nice. The first 24 hours was stressfully handled and is better. We are just embarking on our aventure!!!!! Addendum: we returned the unit with kitchen sink, toilet and bath sink not working for almost entire rental period and no service available in Canada/Alaska and other nightmares. We rented unit from Happy Trails RV in Missouri . We requested cause of plumbing issues be identified upon return ( we gave plenty of notice we wanted that). And were told three weeks later there was no issues( they worked!!!!???). We communicated on more than one occasion while on vacation. The tanks emptied as they should but did not clear the “blockages”. We did have an experienced rv business owner in Alaska (over 25 years experience!). Inform us that we would have to plunge repeatedly the toilet and sinks or use a snake to clear it. He could not work on the unit at the time. He did verify the gray tanks emptied properly but also seen the issues were real. So who to believe??? Multiple disappointments in dealer support and integrity of the unit ( tabletop was broken upon pickup which we fixed and then charged to replace it!, poor control to drive it ( bounced all over the road for the entire trip which we thought about returning it day 1), cabinets doors falling off (we fixed them too), fire extinguisher fell off the wall (fixed it noting been screwed back in before), DUCK TAPE discovered to hold the coach frame together when we investigated a gap in the floor/wall allowing air in, computer area in front rattled so bad you couldn’t hear talking to the driver( padded with blanket to quiet it enough), refrigerator /freezer door would fly open on curves ( we had to tape them shut). NEVER will we trust a company without a full support staff and give respect to it’s renter.

The reservation process is OK. The pickup with the video is time consuming. The products vary in quality. Sometimes I get good, sometimes I get bad (flood damaged). As a long time customer, I appreciate the service provided as I don’t want to own. For the price I pay, I do expect a good product.

RV was not available on scheduled time, lost 1 day of travel. Had Heat issues that were not resolved on a timely manner. Not able to view RV prior to the rental and were shown a different RV. Rental had windshield crack obstructing view some damage. On the positive they have friendly staff. This was our first RV rental and made the best of it.

I have rented two times from American dream vacations. First time the electric awning didn't work during the demonstration of RV at checkout. They got it to work, but when i arrived at my destination it didn't work and i couldn't get it to work. Response when i got back was sorry but nothing to be done about it. Second time i rented a RV, when i took back the RV i meticulously cleaned it and still got a charge for cleaning. I have reservations about renting from them again. I will probably look elsewhere.

The overall experience was ok and the RV unit was clean and comfortable but after spending almost $10,000.00 on my rental, I was surprised with an additional fee of $1,700 for repairs to the exterior. I was not contacted nor informed prior to the repair authorization and it appears I was caught in the middle of a dispute with a problematic owner and the store owner. I had no choice but to pay the additional fee and I had no prior notification of any other repair options, if any. I don’t think I was treated vert well considering my sizable rental payment and the bickering between the RV owner and the store owner cost me money.

There were a few problems at pick-up and return. For example, the Class C unit we rented did not have a sewer discharge hose or adapter on board (a failure of the crew at turnaround from the last rental). We purchased one while on the road, and were not given credit until six months or so later, and after repeated inquiries. The unit was in pretty good shape, though we did some on-road repairs (including to a slide-out switch that threatened to strand us many miles from assistance). The whole experience seemed rather lacking on the customer service side of things.