American Dream VacationsReviews of americandreamvacations.net

The RV we rented was in poor interior shape for the amount charged. Black electrical tape was holding some corners in place. The customer service was not up to standards either. The instructions on the RV was inadequate for first time users and the RV was not ready for use when we left with it. The water pump would not work due to a valve no one opened or explained to us. The refrigerator did not cool as instructed on gas, so we lost a bill of groceries. We had no cell phone service during our trip due to mountainous terrain and was not able to call in for help, however, there should not have been a reason to call while paying $210 per day. The RV should have had ALL systems tested and working.

I’ve rented an RV from them twice and the wait is always too long when your there to pick the RV up. I was charged over $70 for a roof vent that was old, sun faded, and dry rotted that blew off on the way home and they tried to say I hit something with it when I know that’s not the case. Some of the RVs they rent out have very soft floors that feel like your about to fall through them at any time.

The motorhome had numerous mechanical issues. Management spent most if their energy defending the problems instead of reaching out to make it right. Was considering buying an RV to lease out in their program, but it did not appear that the u its were well cared for. Disappointed in overall experience.

Major Issues with the 2 units that we used in the past.... 1st 1 was infested with fleas but it was after hours and 100 miles away when found. Had to bomb the unit then air it out and vacuum Issues with generator shutting down, found the generator with no oil so it wasn't serviced, that caused the AC units to not work in the cabin areas and couldn't use the microwave and AC at the same time on 120v plugin and not able to contact anyone because of the weekend. Also had roof leak above the rear bed at the AC when ever it would rain 2nd 1 had cab AC problems that just got worse. Then it was found that the septic system had a leak from a broken pipe and things escalated. Roof leak at rear bed at exhaust vent. Company called to have unit serviced that caused me to miss out with the family due to having to be at unit while repairs were being done, over 3 hrs. Then the AC in the cab area kept stopping and going through the desert in California and Arizona was deplorable. The office had appointment set up but the shop closed early due to the heat in the area that left us hanging with no AC. Drove another 4 hours to another location that took all day to try and fix the issue but it was never fixed right because the office told the shop to get it working till it returned back. On both experiences the office refused to acknowledged that their rentals had issues. On both trips I had grandkids and it was just plane bad for them and the family... Each rental was over a week, out of state trips in the summer....

Air didn’t work in camper , they left out our kitchen kit that we asked for

Our experience was rough. We had never rented an RV before and the next time we do, it will be through a different company. We were pretty surprised when we saw the unit we were being given as it appeared the pictures we saw were from when the unit was very new. This felt dishonest to us right off the bat. We rented out of Oklahoma and drove to Florida and back - a 12 day trip. Our generator only worked on the first day... in June. So when we blew a total of four tires in Florida... meaning we were on the side of the road in June for 4+ hours with three kids ... we had no air conditioning unless we wanted to run the RV and use our gas that way. The only way we had decent A/C was when we were hooked up at the RV parks, so driving was hot unless seated in the front seat. Our battery died near the end of the trip and we couldn't get a hold of Randy. Finally we had someone come out and get it fixed, but we couldn't even sleep in the RV that night. Not to mention that we had just bought $200 worth of groceries that wouldn't survive overnight in the RV. Thankfully we were at Disney - whose customer service is unmatched - and they put us up for free. Otherwise ADV would have gotten the invoice for our hotel stay. There were lots of little frustrations too, like the broken microwave that rattled ALL 40+ driving hours. When we returned our unit, Randy made an effort to apologize and that is the only reason they are receiving two stars today instead of one. Since we returned the RV three days early, we needed reimbursed for the unlimited generator usage we paid for, the three days we had paid for already, etc., we were waiting for payment. We waited nearly two weeks after the return and this was after we made numerous email attempts to get this sorted out. My husband had to be uncharacteristically firm to get back the $1,300+ we were owed. We were told of a funeral plan that was holding up the process, and when we finally were reimbursed, we were $140 short. At that point, the hassle was not even worth fighting for.

RV that was rented to us was not in very good condition. Windshield wipers worked only intermittently, one of the top windscreen items blew off and we had to pay for them. And, the vehicle shook at highway speeds. There was also duct tape on the back bumper, the vent on the top of the RV whistled and I had to stuff tissues into it to keep it quiet. The dashboard was missing a screw and shook while we were driving. I had to stuff a shirt in it to make it less noisy and shake less. When we got back, the mechanic who worked there said he was surprised the RV made it through our entire trip. wow. We should have demanded a refund and I'm sorry we didn't.

Each time we've rented from there, there has been something wrong wit the unit.