American Dream VacationsReviews of americandreamvacations.net

Set us up for a unsafe trip. Paid for load leveling hitch and they did not want to give it to me. Tried to tell me my truck was big enough even though trailer weighed more than truck. They knew I would be traveling from TX to Grand Canyon. The saddles they attached to the trailer failed the first day of travel. The propane tanks and wiring are located so you cannot mount saddles in correct location. Stopped at a travel trailer retailer in NM and they helped us out. They gave me two short 2x4 pieces to block the wheels. They did not offer any real chalks or leveling pads. Told me I would not need them as most spots are paved. No they are not! It has been about 20 years since I trailer camped but before then my family did 2 weeks of cross country travel every summer. We never stayed in a paved spot. We spent a couple nights learning to the side and fridge not working correctly and had to throw out food. There was a electrical problem with the trailer as we could not use the power jack or slide unless we were tied to shore power or connected to truck. Kitchen table was not connected correctly and would always be twisted when we would stop. Did not tell us about galley tank waste tank. So drove up over the mountains of NM and eastern AZ pulling a few hundred pounds extra.

The RV we rented was expensive, in terrible repair, and dirty. The slideout contained the dining table, which was where my children rode on our trip. It kept coming out while ON THE FREEWAY, placing my children at great risk of being impacted at high speeds by oncoming traffic. We had to pull over many, many times during our trip to bring the slideout back in, but within 30 minutes it would be out again by a foot or more. It was extremely dangerous, and the company offered NOTHING in return. We will NEVER rent with them again, ever and would not recommend them to anyone.

I rented a motor home and it was an old one. One day the generator quit working. After calling ADV, they instructed me to take it to be repaired and they would refund me when I returned it. I did so. A few days later the brakes seized and made a horrible grinding noise. Again I called ADV and they told me to take it to a specific location for repair and again I was forced to pay for the repair with my own funds again but with the promise they would refund me when I returned. Not only did I lose 2 days of my vacation while driving out of my own way burning expensive gasoline and ADV did not refund me for the extra gasoline or cell phone charges, they ignored my form I sent in (as instructed) to get refunded for the expensive repairs (well over $1,000) I paid for their motor home. Not only that, but the deposit I had to pay? They never refunded it either. I would never ever recommend American Dream Vacations to everyone. I have had to edit this negative review for them twice because they have complained that I have used negative words to describe my negative experience. If they actually want a GOOD REVIEW, they can pay the charges they promised!!!

Deposit was held too long after the RV was returned with no damage... An unreasonable policy!

Bad experience. Poorly maintained RV. No A.C. in 100 degree Texas heat. Charged me for losing a generator panel that fell off the RV. Ruined the vacation and we ended up in a RV campground for the weekend in lovely Ft. Stockton. I removed the generator cover many, many times trying to start the thing, burning my fingers in the process. The generator would only stay operational for a few miles and then die again. The cover finally just fell off between stops, but the generator didn't work before or after the cover fell off. BTW, getting a piping hot generator cover back on is no easy task and burns to the hands resulted. Yet ADV blames me for losing the cover! Ruined vacation, burnt fingers and its all my fault, they say. No, I won't be renting from this ADV dealer again.

Rented a unit for the last few years but will not be doing so from now on. Had a bad experience and poor follow-up to my complaint.

Worst experience, trailers are not in good repair and bad service

Tough customer service experience. They keep deposits for weeks after rental return. Very nitpicky on rental return. Expect to be milked for every dollar they can get out of you. Generally rude and slow customer care. Also - despite unsubscribing from mail list, i keep getting their SPAM.