American Dream VacationsReviews of americandreamvacations.net

When we first planned our trip we were very excited and pleased with our decision to use American Dream Vacations and rent unit 2837. Four days before our trip we’re informed that the unit we reserved would not be available and we would be bumped to a smaller unit. This unit had less features and was not as nice as we were expecting. We had little time to choose to do anything other than accept our situation and move to unit 2808. Though we understand that these things do happen it was still a disappointing start. This unit was plagued with small problems that negatively impacted our experience. The self-leveling would work sometimes and other times not function at all. There were DC outlets in the cab that didn’t function. The generator would cut out every time any moderate pressure was applied to the brakes. The interior surround sound didn’t work. The room dividers constantly came off the tract. None of these are huge issues but they do not compare to not having two functioning air conditioners on a 33 ft RV. During the entire time we had the RV we had no functioning air conditioner in the rear of the unit. The temperatures in the areas we visited were in excess of 90 degrees and as high as 97 every day. With only one functioning air conditioner this made for very poor conditions inside the RV. Even with the rear section closed off and all shades pulled the interior of the RV never got below 95 degrees on some of the hotter days. The evenings offered some relief but even then, sleeping in the bed was not an option. We had to resort to using the hall bunk or the overhead every night of our trip. While I can say that driving between our destinations was quite the experience, it was not what we were looking for once we arrived at our destinations. For two weeks I emailed and called asking for compensation in the form of reimbursing a portion of our trip. The manager never got back to me. I finally received a gift certificate in the mail. Horrible customer service. The certificate is for one day rental (value up to $500). Keep in mind that I spent nearly $3000.00 on my RV rental in the first place. The catch is that in order to use the certificate you have to rent for more than one day, they don't offer one day rentals. Next you aren't covered for all of the additional charges that get added when you rent their RVs. So in order to get all $500 I have to rent a diesel pusher at a 3-day minimum. Meaning I have to spend over $1,000.00 to get that $500.00 out of my certificate. I caution anyone who is considering ADV for a rental.

Poor instructions Clueless staff. refrigerator had an awful odor from previous renters Horrible experience

Two issues worth documenting: 1)The pull behind camper we rented had a tail light connector cable that was too short, which made it impossible to “make a right hand turn” without the cable disconnecting. Initially not knowing this was an issue we continued down the freeway w/ the cable touching the ground which resulted in damage to the cable (abrasion to the sheathing, no wires showing). We realized this was an issue at our first fuel stop which was quite remote to say the least. From that point we had to pull over and reconnect after each right turn so that we could have turn signals and brake lights! 2) We were sent out with a camper which had a bad battery. This kept us from having light, heat, or an operable water pump for the sink etc. Those elements were the conveniences that brought us to renting a camper! We had been tent campers up to that point. But we had recently brought our 1st child into the world, and the idea of enjoying some comforts afforded by having a camper seemed appealing. American Dream responded when called about the battery issue (keep in mind this was discovered once at the camp site) that we could “leave our vehicle running when we required power!! Ah yes, a perfect solution, let’s fall asleep to the steady drone of a running engine and sweet aroma of vehicle emissions. Great suggestion!! Upon our return once our camping time was over, they billed us for the tail light connector!!!!!! Talk about insult to injury. My primary point is that if a reasonable and/or sufficient pre check were performed on the elements involved we would not have been sent on the road with the issues we had. The failure was on American Dream; but somehow, we as clients not only couldn’t enjoy the inherent comforts of a camper, but were forced to replace their equipment due to damage (abraded connector). It was their lack of implementing pre check procedure that resulted in unexceptable conditions. Not okay Not exceptable Not fair

Untrustworthy company, made us pay for damage we didn’t do. Not recommended

Rented a camper over a month ago. Received my check-in email confirming the unit had been turned in with no defaults. Still haven't received my deposit back. Called and spoke to manager, he said unit was damaged, but couldn't tell me how, plus it had been rerented before they were able to inspect it.?.? I'll never rent from Happy Trails RV in Lebanon, Mo again!

They rented out our RV and the people that rented it wrecked it (the damage was extensive) and then they rented it out again while it was wrecked and the engine blew and I feel that probably happened due to the wreck. They tried to hide the wreck and damage from us and held us responsible for the payment for the motor and other stuff. They were rude and unprofessional. They also had us pay for the oil changes and propane even though while they made money. I do not understand why we had to pay for the propane while their customers used the RV. I would question it and get indirect answers.

The air conditioner stopped working after 2 days. The cabinet door fell of its hinges. the mechanism that opens one of the windows was broken. We used one of their hitches but it was too high. Everytime a semi passed us it took everything I had to keep my truck on the highway. We had to stop and buy another hitch. All in all it was a miserable trip.

The RV shimmied so bad when we drove over 55mph. They then tried to tell me that, "larger vehicles will shake at high speeds." To which I responded," I drove HMWVVs, 5 tons, and a duce and a half for three years in the Army." So, I dont think that is an accurate depiction as to why the RV was a piece of crap. The other issue was that the propane gauge was reflecting that it was 3/4 full when in fact it was almost empty. It was myself, our young daughter, and newborn, in the RV, in Kansas, in the dead of winter with no heat. To that, they just shrugged. Jerks. Never never again. Total waste of money.