CHARLES K.
Rv was not services
Rv was not services. Waste was not dumped from tanks. And roof vent was missing from rv. Ac unit was not cooling
Response from American Dream VacationsAug 6, 2018
Before each RV leaves, it undergoes a thorough inspection. Part of this inspection includes emptying the waste tanks. Even with minimal usage, it would not be abnormal for the gray tank to fill up in one day. While emptying the waste tanks is expected when using an RV, you should not have to empty waste from a prior usage. I can assure you that this will be brought to the attention of the appropriate department so as to avoid this type of oversight in the future. I understand the frustration with discovering a missing vent lid. Upon inspection of the check out video, it appears that the vehicle left with the vent lid intact. It is possible that it blew off on the road or was clipped with low hanging trees.



