American Dream VacationsReviews of americandreamvacations.net

After arriving to pickup our RV on a Friday afternoon we were told the RV was not ready as promised. We waited for over 2 hours before the RV was ready for us. We left out from the Boerne in Friday afternoon traffic and traveled south to our home. When we finally got out of the evening rush hour traffic and got the RV up to road speed the road noice from the RV was horrible. As we continued home I found that the wall by the passenger seat and the floor began to separate and light came up from underside of the RV. As we drove down the road we were able to let a towel fall out of the RV though the separation of the wall and the floor. We called American Dream Vacations and there was no way to get ahold of anyone. Repeated calls we left unanswered. The number we were given to fall for roadside assistance also was a voice mail and it was not until after the holiday weekend that our calls were answered. We left the RV at a local dealership and changed our entire vacation pans due to the defective RV we were rented. While most of our money was returned I would never again rent an RV from American Dream Vacations.

We got a beat up RV with holes on the side n all rusted bumpers n inside lots of rattling - when we returned they blamed us for several things that we had been told not to worry n they had pictures of it - our car insurance was sent a bill for $5500.00 - will never rent from American Dream Vacations

This was our first time to rent a rv “c” class, It will certainly be our last. This rv was a 2018, but going down the road everything rattled and we mean everything! The microwave, vent hood, the pullouts, the stovetop, the door it was awlful. We went from Corpus Christi to NJ then to Vermont. When it rained on the way up water came in thru the bottom of the pullouts onto the floor, three different places. Tv on the outside didn’t work, turned on then picture turned blue then red the nothing. Two inside worked fine. The more the roads were bumpy the louder the noise ,it was just unbearable. If we would have known it created so much noise we would have never rented it. Do they really sell them like that? The two of us that sat up front had to talk really loud to hear each other. I hope others got and had a better trip than we. We were really excited to go on this road trip but it changed rapidly. Very disappointed.

!!!!! Worst vacation ever !!!!! my wife and I had planned a trip to Anaheim California to take our grandchildren to Disneyland we decided to take a RV so we can properly take care of our grandchildren i.e. bathroom cooking and a place to sleep while traveling Also had reserved an RV park down the street from Disneyland so we wouldn’t have to get a rental car it wasn’t the cheapest route to take the RV was expensive for the whole week but it was the comfort and convenience we were looking for if you read their advertisement best RV service trust and safety nicest RVs around Well let me explain what happened Day one we picked up RV as scheduled on Saturday we left to California as we were driving we were going through Kerrville Texas and all of a sudden the radio had fell out of the dash it wasn’t even bolted in at all it was just placed in to look good Day 2 early Sunday morning we were coming into Phoenix Arizona all of a sudden the ABS brake light comes on after we got through Phoenix we started to smell smoke so we pulled over at a gas station in Buckeye Arizona tried to call there one 800-number but it was after hours and we weren’t able to contact anybody it was the driver side front wheel brake pad that was smoking so I cooled it off with water It was 3 AM Sunday morning and we were feeling very uneasy in the middle of the Desert So I decided to drive cautiously on in to California was able to check in to the RV park late Sunday evening I went to set up the RV while hooking up the sewer line to dump there was a hole in the line and I had sewage dumping all over the ground I had hooked up the water line to the RV and the toilet flap was stuck and it overflowed all over the floor The next morning I contacted American dream vacation office and reported all the problems we were having they had to find a shop nearby to have it repaired and called me back to say the unit will be towed to the shop we had already had plans to be in Disneyland that day my wife did not feel comfortable to leave our valuables so I had to go with the RV while my wife and grandchildren went on to Disneyland come to find out the brakes were smoking because there was a safety cotter pin to keep the hub nut from coming loose was missing the service manager at the repair shop said it look like when someone service the unit they did not replace the safety cotter pin so It wore out the brake pad bearing and hub so they end up ordering new parts Meanwhile I had to find a hotel room in rental car so I could load all of our clothes and valuables in to the rental it was not until late were I was able to get into Disneyland the RV was towed at 10 AM Monday morning and was in the repair shop until 3 PM Wednesday afternoon well over 48 hours we were having to pay for our hotel and rental car during that time American dream vacations told me to save all receipts we did not plan to spend that extra expense we were not able to afford to go back to Disneyland a following day so we just sat on the beach I felt like a bum by the time we were able to get back into the RV we had to check out of the RV park the following morning by 11 AM so we drove home without further incident but cautiously when we return the unit to American dream vacations they were trying to be sympathetic but said it was not their fault a third-party had service the unit it was an oversight on their part There I question their advertisement saying trust and safety they couldn’t even own up and say it it was their fault completely after all it is their business They just told us they would expedite a refund to us it still took them 10 days to respond to our refund we request and all we got back was $840 for the three days we were not in the RV after spending $2400 plus $500 deposit make sure you read the contract they’re not responsible for anything other than drive train issues and only have to refund for the days you are out of the Rv they are also not responsible for bodily injuries or death as per their contract Trenton at American dream vacations emailed me and told me that the RV had been fully serviced and inspected before we had left obviously not We should have received a full refund for the inconvenience we were put through once again I question safety and trust Will never rent here again

Worst damned company EVER!!!! Never recommended or EVER use them again. Worst case of bed bugs we've seen! Their trailer we rented had issues the 3 months we rented it after our home burned. The refrigerator leaked water ruined our food. The fireplace never worked, the blinds were al broken. We could of had it for 9 months but couldn't wait to return it because of all the problems with the rude lady answering phones and broken promises of fixing things! They got stuck in our pasture tore it up with ruts! Terrible people

My daughter and I rented an RV to visit 4 states. No parties - no excessive wear. They refused to give me my deposit back. Said it needed extra cleaning. Do not use this company in Albuquerque NM! Find an alternate. Nothing I said would get my deposit back and it’s not worth a lawyer.

Took 10 family members to Yellowstone for two weeks. Travel trailer was not in good working order. Returned it one day early and let owner see the problems. He then said no refund for the one day early return and sorry these things are rented and have problems. When I said ok I will bring it back tomorrow I was then given one day early return refund because they had this trailer rented the next day and would not have time to repair the problems. I would never rent there again.

They sold us a new rv that turned out to not be new. We took it in to be fixed and our personal items were stolen, including from inside the store area at the bottom where nobody needed to enter, someone had used the restroom, leaving the toilet filthy and the black water full, and more. They refused to take any responsibility when I complained. I tell everyone to go anywhere but here to purchase an rv or have it fixed. Don’t trust them! I wish I had looked at he Better Business Bureau reviews before I stepped foot on their property.