Tyler S.
Lying brokerage SCAM
This is a brokerage firm that lies to you to get your money then leaves you high and dry. We have several written communications and verbal audio recordings of Evan telling us our belongings would not be offloaded to another truck or warehouse. All of our stuff was in fact offloaded to a warehouse then transferred to a semi. We were guaranteed a delivery date of Monday but they didn’t arrive until Friday at 5pm. Upon arrival they said that they couldn’t bring the semi into a neighborhood and held our stuff hostage and demanded that if we pay an additional $1500 they would rent a uhaul to transfer the things from the semi and bring to our house. American Dream Relocation refused to address any of it even when sending the proof that they lied to get our business. Do not trust them and do not use them for your move unless you have deep pockets and don’t need your belongings for a while.
Response from American Dream RelocationJun 17, 2025
Hi Tyler, Thank you for taking the time to share your experience. We’re truly sorry to hear about the frustration you’ve encountered and the delays you experienced with your delivery. We understand how stressful moving can be, and we regret that your experience did not meet your expectations. While we strive to be as transparent as possible throughout the moving process, we would like to clarify that our contract does state that shipments may be transferred between multiple trucks or temporarily stored in a warehouse as part of standard logistics for long-distance moves. We understand that this may not have been made clear enough during your initial conversations, and we apologize if that led to any confusion. Regarding the additional cost for shuttle service, we recognize how frustrating this must have been. In some residential areas, local access restrictions prevent large semi-trucks from entering, and in such cases, a smaller vehicle is required to complete the delivery. These situations can result in additional fees, which are also outlined in the contract, but we understand that they can still feel unexpected and inconvenient. That said, we take your feedback seriously, especially concerning the communication you received from our team. If you have documentation or recordings you’d like us to review, we would be happy to take another look. Please contact us at 866-237-9504, and we’ll make sure your concerns are addressed appropriately. Thank you again for your feedback — it helps us identify areas for improvement and better serve our customers in the future. Sincerely, American Dream Relocation