American Book Warehouse – We are the number 1 place to find cheap textbooks online. Visit us to buy used textbooks, college textbooks. We focus on student needs in the United States.
American Book Warehouse (americanbookwarehouse.com) has 146 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Books & Magazines · Kansas City, Missouri
Excellent
Books & Magazines · San Francisco, California
Excellent
Books & Magazines · Georgetown, Kentucky
Excellent
Books & Magazines · Dover, Delaware
Excellent
Showing 36 reviews with 1 star · Clear filters
CJ S.
One of the most awful customer service and overall online shopping experiences I have had. Did not receive my order, took over a month to even receive a reply, never got a tracking number. Once they did reach out they attempted to bribe a 5 star review. Overall shady practice, would recommend shopping elsewhere.
Brie
I never received tracking information, nor my book. They did take my money, though. I had to do a charge back through PayPal. 0/10
Sarai B.
1. Never received my order (ordered December 7th) 2. No tracking provided when item "shipped" 3. Non responsive customer service (sent one response after I sent a complaint through Amazon demanding a refund) (I sent 4 emails, including one to management, Amazon sent an inquiry on my behalf and I also left two voicemails). Amazon, NOT American Book Warehouse, has since refunded me as I used Amazon Pay. 4. Company claims they are using AI for help being short staffed (I never got an AI response) and they claimed my item should have arrived on the 19th - but they also had no tracking and had reached out to the shipper... it has been over a week and I still have not heard back). 5. Proceed with caution from this company.
Amy
NO customer service. I’ve left at least 5 messages and 2 emails. No reply. The book arrived 2 weeks after ordering it and it is used and beat up. I did not order a used book!
Stephen S.
These people are common thieves. Check their ebay page and comments on Facebook.
Gideon D.
Ordered a book and a few days later received an email saying I was being refunded due to the book not being found in the warehouse. Within hours the book was relisted for 3X the original price. Fraudulent order cancelation for the purpose of raising the price is not the business practice of a reputable seller.
Tiffany G.
SCAM ALERT!!! I placed an order for a book on 11/16/25 and the money was immediately debited from my card. It was promised to ship out within days. I received an email that the order status had been changed to "shipped" but they could not provide any credible tracking information. I have tried by phone and email to follow-up and receive no response. There are similar experiences to mine posted online. I only wish I had read them first.
Elisabeth B.
I ordered something, and I got a confirmation email, but for weeks never got an update that it had shipped. I tried to email their customer service twice the following week and heard nothing. Then I tried to call and still heard nothing. I sent them one final email that I would need to dispute the charge with my card company if I did not hear from them, which ultimately I wound up doing. I have STILL not heard a word from the company for over a month.