Jillian F.
*BEWARE* Bait & Switch
This company attempted to do a bait & switch with me. Beware** after doing my research I decided to go sign a contract for car transport. The day before scheduled pickup I called to confirm they said no problem we will be calling you tomorrow morning with the driver details and pickup time. My scheduled day came and I received a phone call at the end of the day stating they couldn’t find a driver willing to get my car shipped for said agreed on price. A “new” price was given to me that was doubled. We went around in circles with this company. We were told the original price would not be honored, numerous times we asked when we were going to be receiving a phone call about this change and just asking for some honesty on their end. Nothing just excuses. They did not care about not fulfilling their contract and I had to end up changing and losing out on money in order to get my car transported. Good luck trying to book with other companies I couldn’t even do damage control because other drivers wouldn’t transport my car because of what they had done in their system. So beware of this broker. The job won’t get done and they don’t care about honoring any contract you sign.
Response from American Auto HaulMar 15, 2024
Thank you for bringing this to our attention. We take the authenticity of reviews very seriously. We have no record of your interaction with our company, and your experience does not align with our standard practices. It's possible that this review is not genuine. However, if you believe there has been a misunderstanding or if you have any concerns about our services, we encourage you to reach out to us directly. We value open communication and are committed to addressing any issues promptly and professionally. Thank you for your understanding.




