jt
Wobbly experience...still awaiting delivery but hoping it resolves soon
I see I'm having the same issues as some others on this board. Spotty communication and a missed final delivery date. Granted I had to move the initial date because I did not close on my house in time. But that rescheduled date has also now passed with spotty communication from them until today. So now I have new tentative dates. First, the movers who packed everything were highly capable, efficient and packed items with care. Oddly, they asked for payment via Venmo or Zelle. Highly unorthodox. I get it, everyone hates the fees credit card companies charge, but it did make me uncomfortable as a last-minute request. Glad I had left a tracking tag in a box because it seems that the storage unit they used to hold my stuff til I could gain access to my new house didn't offer climate-controlled storage, which was part of our contract. Moving my delivery date resulted in an upcharge, which was fair because of shifting schedules and an end-of-the-month rush. But they also wanted to charge $500 more for storage. Odd because But the storage company offers a free month to go along with the first month that you pay for. And my storage time amounted to less than two months, so there should be no upcharge. They did back down from some of those extra charges, thankfully. .All of this is incredibly frustrating. I get that things are fluid — weather, especially, and the fact that I had to move my delivery date by 10 days. But this is making me highly concerned about my items. I also fear that there will be more last-minute charges, though today I was told that would not be the case. Today three different people from the company have been in touch trying to fix this. Happy to update when all goes well in this last rush to get things here. Things happen. I'm just hoping we all are happy with the final results. Update: Didn't hear from AN by 8 pm last night, which is when they said they'd have my delivery date nailed down. Nothing this morning yet because they don't start work til 9 am and apparently after-hours communication isn't a thing. Messaged actual contractors at 9 am today, who started this move for me. They also have no definitive timeline and "will call me in a few hours." Looks like they are waiting on the weather forecast. At least that's what I think, because I actually have no idea if they're even in the area.