AmerantReviews of amerantbank.com

0 Star for this bank, a bank to be avoided at all costs. My opinion of Amerant is the worst that a client can have of a bank, I feel scammed, defrauded and I feel that the only thing I am good for is for the bank to take money from me without my consent, I made a claim which has not been attended to not even answered, that shows the total lack of seriousness, in the end I had to close the account because they continued to take money from me monthly without my consent, avoid it at all costs.

please NEVER consider opening an account at this bank, they first started with a partnership in Venezuela as Mercantil commerce bank, then it changed to AMERANT, its disgusting how they treat you there, just branches in Florida and completely impossible to solve a problem if you're not there, with plenty of options in the US, why even consider this as a bank? Just don't. their employees aren't trained enough to solve a problem, and they work as if they were in Venezuela, asking for useless paperwork in order to solve a very simple task, I already filled a claim, and will close this account as soon as I travel to Florida.

At first glance this appears to be a nice bank, however that is not the case in my experience. I have not been able to use the mobile app or login to the website to review my account activity for 3 weeks now. Each of my painful calls to customer service were not helpful. I was told they can’t see my account status or balance and someone would call me back. That has not happened as of yet. I expressed concern that I have no visibility of my account activity and was told again there was nothing they could do but promise another callback. These practices not only appear unethical, but borderline illegal. I do not recommend this bank unless you’re using it as a secondary account due to the unreliable service I’ve received.