AmerantReviews of amerantbank.com

If I could give zero stars I would. My mortgage was recently transferred to Amerant. I have been unable to set up an online account. I have keep being told it will be resolved in 48 hours, they will call me back, and nothing is done to correct it. I have 3 different case numbers. I was told there is no person that answers calls they only respond to case numbers if they feel it is worthwhile. Also the customer service number is not always staffed during the times they state so reaching someone is difficult! I have mailed a check but with being told that their systems don’t have my information saved correctly- I’m not confident it will be applied to my account. It is criminal that they are making it this hard to send payment on my mortgage.

Extremely frustrating experience with Amerant. My mortgage servicing was recently transferred to Amerant, and getting set up with them has been a complete mess. I have been unable to establish my online account so I can make my mortgage payment, and getting help has been nearly impossible. Their website states that customer service is available until 8:00 PM ET, yet when I try calling during those stated business hours, I’m unable to get anyone on the phone. I shouldn’t have to spend this much time trying to gain access to an account that I need in order to make my mortgage payment. What makes this even more frustrating is that I didn’t choose Amerant as my mortgage servicer—the servicing was transferred to them. Now I’m stuck trying to deal with a company that is extremely difficult to reach just to get basic access to my mortgage account. A mortgage servicer should make it easy for customers to access their accounts, make payments, and get assistance when something goes wrong. My experience with Amerant so far has been the complete opposite.

Where do I start? There are so many things that went wrong. My mortgage was transferred to Amerant bank mortgage and they have given me so much trouble 1) they didn’t pay my property insurance . I had to forward them the bill after I got alert from the insurance company. I tried to send them the bill so they can pay. It took me over 10 different calls to their call center and two months. I just couldn’t wait anymore because it was already passed the grace period by the insurance company so I paid the insurance myself first . in the end they finally paid but the whole thing was so ridiculous. 2) there are unauthorized additional amount deducted from my bank to the mortgage for the past 2 months . I still have not figured out what they are. I have to call over and over again. They never gave me a call back like they promised . currently they said it’s additional principal payment, but I never authorize it and I never see those additional principal payment deducted from my current balance . It is a mystery right now. 3) I cannot change my mailing address ! I did it in the website portal but it always canceled it for no reason . The secure messaging and all functions in the portal are useless , you would never get a response or get anything done successfully. 4) you cannot see your history and Car balance and changers overtime like the other mortgage carrier very very bad system 5) I have had all these problems and I wanted to just pay additional principal so I can pay the mortgage off sooner and no longer deal with this company . But Amerant bank mortgage doesn’t accept principal payment from external account, I have to open Amerant bank, checking account and transfer from there! Basically in order to close my mortgage by paying it off I have to open a new account with them ! Never use this bank for anything .

My mortgage was sold to Amerant. I did not receive notice of the sale and had to jump through hoops and call customer service multiple times to get into the website. None of my statements are available online, and I still have not received my tax statement that was supposed to arrive by January 31. It’s almost June. Customer service said they would email it to me and they have not. Steer clear of this disaster masquerading as a bank.

I have had a CD with Amerant for many years. They have locked me out of my online access and no one seems to be able to help. They tell me I must travel from North Carolina to Florida to physically go into a brick-and-mortar branch if I need help. I opened the account online, and now they refuse to help me unless in person. I must recommend that you steer clear of this bank.

This company has no desire to provide quality customer service. The mortgage number rings endlessly and if you happen to talk to someone they will claim to call you back but don’t not. I have spoken to so many people and finally had one who was being helpful but then he decided to stop taking my calls or calling me back. My loan was sold to this company. To stop auto pay I have to fill out a form but did not fill out a form for them to take out my payment. Very shady company. I wish homeowners had more say on who owns the mortgage. Please do not use this company! Save yourself the headache!

AMERANTE. A medium-sized bank, but with extensive experience. The quality of service has an added value: the efficient, personal attention of the staff. Congratulations, well-deserved success.Jcd

⭐ One Star – All Style, No Trust Amerant Bank focuses heavily on image — sexy orange hues and flashy screens with lifestyle marketing — but behind the scenes their internal controls feel weak and unreliable. I deposited $1,600 in cash at an Amerant ATM on a Friday afternoon. The money appeared, was transferred to their money market account, and then completely disappeared by Sunday morning — no deposit, no transfer, no record. I had to go into the branch to get it resolved, and only then did the funds reappear. A bank should never be able to make a cash transaction vanish. Nice branding doesn’t make up for fragile systems. I would not feel safe keeping money here.