Amenify is a real estate technology company that offers professional cleaning, chores, food & grocery delivery / pickup service, handyman services, turnover services and other lifestyle services across the US.
Amenify (amenify.com) has 53 customer reviews on Five Star Index, with an average rating of 1.8 out of 5.
Also known as
amenify.com
Website
amenify.com
Category
Cleaning Service Providers
Location
San Francisco, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 60% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
This company scams its contractors by sending them to jobs its customers don't want any longer. They charge honest working people hundreds for missing an appointment but pay only $20 when they send a cleaner to a job the customer canceled.
Response from AmenifySep 8, 2026
We’re sorry to hear about your experience as a Service Pro. Concerns around cancellations, job assignments, and fees should be handled clearly and fairly.
We’d like to review the specific job and account history so we can understand what happened and make sure your concerns are addressed appropriately. Please email us at [email protected] with the details connected to your account.
— Chris, Amenify Team
MB
Mikaela B.
They don’t want to clean for real
They don’t want to clean for real. They want your house to be already clean before they do anything and they use your products.
Response from AmenifyApr 16, 2026
Hi Mikaela,
We’re really sorry to hear this was your experience - that’s not the standard we aim to deliver at Amenify.
Our goal is for you to come home to a space that feels truly clean without needing to do any prep work beforehand. While some of our service pros may use customer-provided products if preferred, they should always arrive ready to complete the job thoroughly.
We take this kind of feedback seriously and would appreciate the opportunity to look into what happened and make things right.
Please reach out to us at [email protected] with your details so we can review this further.
Best regards,
Amenify
ZJ
Zahra J.
They send anybody to your home
Hired them for a cleaning that ended up being so subpar! The cleaner was late and extremely rude about it. She came in with a man whom I had no idea would be there. Their cleaning supplies also sucked!! They tried to leave without cleaning the showers… just a mess. Would never hire them again!
Response from AmenifyApr 16, 2026
Hi Zahra,
We’re really sorry to hear about your experience - this is not the standard we aim to deliver at Amenify.
Having an unexpected additional person arrive, along with the delays and incomplete cleaning, is understandably frustrating and not acceptable. Our service pros are expected to communicate clearly, arrive prepared, and complete all agreed-upon areas, including bathrooms and showers.
We take this feedback seriously and would like the opportunity to look into what happened and make this right for you.
Please reach out to us at [email protected] with your booking details so we can review this further.
Best regards,
Amenify
DM
donato M.
This company is a fraud
This company is a fraud, they stole my money and I am trying to get back at least a part of it, but it does not look easy. I am also having trouble cancelling my payment method to prevent future undue charges on my credit card. I think eventually I will be force to press them with criminal charges to get out of this situations.
Response from AmenifyApr 16, 2026
Hi Donato,
We’re really sorry to hear about your experience - we understand how concerning this must feel.
We want to be clear that Amenify does not engage in any fraudulent practices, and situations like this are taken very seriously. It sounds like there may be a misunderstanding or an issue with billing or cancellation, and we’d like to resolve this for you as quickly as possible.
Please reach out to us directly at [email protected] with your account details, and we will review your charges, ensure your payment method is handled appropriately, and assist with your cancellation right away.
We’re here to help get this sorted for you.
Best regards,
Amenify
CL
Cothron L. M.
I received terrible services from Amenify. Don't use them!
I received terrible services from Amenify. I will never use them again. It's difficult, at best to receive a refund and their customer service is extremely poor. I'd advise you to not ever use this apartment cleaning service. The guarantee of services is a scam. The customer service reps are not easy to understand.
I submitted several pictures I thought to this review and not sure why they are not attached. I sent the same photos to Amenify five, six times upon their request. Anyway, I paid to have this company deep clean my bathroom and kitchen excluding the inside of cabinets. They did a fair job of cleaning the refrigerator. The oven was left dirty, the microwave was dirty as well as the tops of these items, the surfaces of items on the counter and the bottom oven drawer. The surfaces including the stacked washer and dryer was not wiped; soap and other scum remains on the wall of the shower as well as around the tub. The kitchen and bathroom floors were to be completed as well. I have received at least forty e-mail messages from the concierge requesting the same information. This is yet to be resolved. I have submitted a review and complaint to the BBB and requested a full refund for guaranteed services. I will NEVER use this service again so a credit of $20.00 is not to my advantage and especially because the company was paid more than this,
Response from AmenifyMar 16, 2026
Hi Cothron,
I’m really sorry to hear about your experience, and I truly appreciate you taking the time to share this feedback. What you described is not the experience we want anyone to have with Amenify.
We take service quality and customer support very seriously, and it’s concerning to hear that the cleaning and the support you received did not meet expectations. Your feedback helps us identify where we fell short so we can improve.
I would genuinely like the opportunity to review what happened with your service and see how we can make this right. If you’re open to it, please reach out to us with your booking details so I can personally look into this and assist you.
Reply to this message and I will personally assist you.
Best regards,
Chris
Amenify Concierge
[email protected]
JA
Javier
I've ordered from them twice the first…
I've ordered from them twice the first time took two and a half hours for my food to get delivered and they delivered it to the wrong address they gave me a $20 credit so I thought I should try one more time now it's 4 hours later and the orders has not been put in
Response from AmenifyMar 16, 2026
Hi Javier,
Thank you for sharing your experience, and I’m really sorry to hear about the trouble you’ve had with your orders. Waiting that long for a delivery and having it sent to the wrong address is understandably frustrating, and I completely understand why this would leave you disappointed.
It’s especially concerning to hear that your second order has also not been placed after several hours. That’s certainly not the experience we want for our customers.
I would really appreciate the chance to look into what happened with both orders and help get this properly resolved for you. If you’re open to it, please reach out to us with your order details so I can personally review the situation.
Reply to this message and I will personally assist you.
Best regards,
Chris
Amenify Concierge
[email protected]
AL
Allie
Untrustworthy Cleaners and TERRIBLE customer service
I booked a move-out cleaning in Huntington Beach, CA, and Amenify assigned someone named “name removed”. She showed up last minute with no communication about when she would arrive. I only requested a deep clean of the kitchen and bathroom and left a large cash tip because I wouldn’t be around during the cleaning due to moving.
“Name removed” told me she had a birthday party in “location removed” that night. I wished her happy birthday to her friend and left her to clean. One hour later, she said she was done. When I decided to double-check the cleaning before losing access to my apartment, I discovered that she had done nothing. The apartment was exactly how I left it, except for a wet sponge in the sink.
I contacted her, and she didn’t respond until the next morning, claiming she would come back, but I no longer had access to the apartment. I filed a complaint with Amenify, and they initially refused a refund because the cleaner showed up. I had to re-explain everything multiple times, provide photos, and call them at least five times. After endless back-and-forth, they finally refunded me.
However, I still lost the large cash tip I gave “name removed”, and I was charged my apartment building’s obscene cleaning fee because of her negligence.
DO NOT USE AMENIFY. Their cleaners are untrustworthy, and their customer service is a nightmare. The bad reviews exist for a reason.
Response from AmenifyMar 16, 2026
Hi Allie,
Thank you for taking the time to share your feedback. I’m truly sorry for the experience you had with your move-out cleaning - what you described is certainly not the standard of service we aim to provide.
I also want to thank you for taking the time to speak with me earlier. I understand how frustrating and stressful that situation must have been, especially during a move. The details you shared about the cleaning not being completed and the difficulty you experienced while trying to resolve it are very concerning, and I completely understand why this left you feeling disappointed.
We genuinely want to make this right for you. Your feedback has been taken seriously and has been shared with our team so we can review what happened and ensure situations like this are addressed properly.
Allie, we truly appreciate you giving us the opportunity to speak with you, and we sincerely hope we can earn back your trust.
Best regards,
Chris
Amenify Concierge
[email protected]
BB
Briana B.
The 1st cleaning bad, fraud is worse
The 1st cleaning went bad - broken furniture and missed areas of cleaning. When I asked for the service to be canceled, after going back and forth and disputing lies with photos I provided, they finally agreed to refund November and cancel my service. That never happened and now they are still charging me this month. I am reporting fraud with the emails to prove it to my back and BBB.
Response from AmenifyMar 16, 2026
Hi Briana,
I’m really sorry to hear about your experience and the frustration this situation has caused. What you described is certainly not the experience we want any of our customers to have.
Concerns about service quality, billing, and cancellation are taken very seriously, and it’s concerning to hear that you feel the agreed resolution was not carried out. I would truly like the opportunity to review your account and the communication you referenced so we can understand what happened and make sure this is addressed properly.
Please reach out to us with your account or booking details so I can personally look into this and help get it resolved.
Reply to this message and I will personally assist you.
Best regards,
Chris
Amenify Concierge
[email protected]
