AmenifyReviews of amenify.com

The service was done by an entirely inexperienced woman. Left tools behind ( a community toilet bowl BRUSH!) Threw away things that were part of my home with out even asking or anything to let her know it was not okay to touch and discard my belongings. Maybe was in my home about 40 minutes and did a terrible job. I specified and PAID EXTRA for baseboards . They were NOT AT ALL EVEN TOUCHED! Somewhere there is lacking communication or hiring people that CAN and have the knowledge to just do a BASIC cleaning with no frills. Never would recommend ever to anyone to waste their money hiring anyone from Amenify. Do not waste your time with them, do research and hire ACTUAL, EXPERIENCED people.

Worst experience ever. They took my money and never sent my gift card. Thieves. They just kept saying it was sent and for me to keep checking spam box.

I have used this service many times a few years ago without issue, but tried using them again recently and had the worst experience possible. I absolutely will not be using them again in the future. Firstly, I was contacted the day prior to the cleaning by a man asking how early he could come and for instructions on how to enter the building. I communicated with him and planned for him to get here at 930 so I would go into work for the first half of the day instead of working from home like I normally do so the place would be free for him and then come home after lunch. Only after getting to work was my appointment rescheduled with someone else for the afternoon, so I ended up coming home from work in the middle of the service. Secondly, I paid for a deep cleaning service but many items from the provided checklist were not done. The kitchen tile and mat were extremely dirty to the point I had to scrub the mat and tile by hand myself and vacuum the entire kitchen. The kitchen countertops were also still dirty with large sticky spots, crumbs, and a full pile of salt that also needed to be vacuumed up. There were also spots left on the oven and many spots were not cleaned at all like the top countertop, kitchen cabinet doors, and bar cart. The dining room table was also not wiped off, nor the small wooden cabinet next to the couch even though both were cleared off ahead of the appointment to make sure they were free to be wiped down. I spent over an hour cleaning the kitchen after the appointment which should never happen when I pay for a deep cleaning service. The service was also scheduled to take 1.5-3 hours and they left after 1.25 hours. I wrote in with my complaints with detailed pictures of all the missed items and was told the cleaners reported back that my small, one bedroom apartment was 'too dirty' to properly clean in the allotted time slot, even though we had spent multiple hours the night before tidying up so the bed didn't need to be made, nothing needed to put away, dishes didn't need to be done, etc. so the only things that needed to be done was vacuum/mopping and wiping everything down. And if it was so dirty, why not stay the maximum allotted time for the service I paid a lot extra for over a regular cleaning instead of leaving before the minimum time given? I was horribly offended by this response as it was just blatantly untrue and just trying to blame us for the bad service (and I don't know why you would ask the cleaners for how to respond to being with, obviously they aren't going to admit to having basically missed the entire kitchen cleaning) when we had done all we could beforehand to help make it easy on them, and wrote in several more times just asking for a refund of the difference between a regular clean and a deep clean since I had to do hours of cleaning ahead of time and over an hour of extra cleaning myself after so I barely received a basic clean, let alone a deep clean, but was denied anything, just given several emails with long paragraphs of 'this just be frustrating for you, we're so sorry it didn't meet your expectations and will do better next time', even when I said I would not be using there service ever again.

Constant issues with food delivery. I had one cleaning which went well. With regards to the food deliveries, constant delivery issues, missing food and wrong substitutes. Rude reps even called me a liar. That was the straw. I have decided I am cancelling and closing out my account.

Horrifying experience. They partnered with my rental office and i signed up for a one time cleaning (THANK GOD i didn't sign up for repeats). Cleaner never showed up and customer service noticed me last minute (glad i emailed them same day to check). Waiting for a full refund now T_T.

I used them once and lady came and cleaned my masterbathroom and floors for $30 + tip. So the next month rolls around and I click a hyperlink to see the cost and they bill my card from my last appointment $50.00. I called them and it was like talking to a used car salesman. I mean what app doesn't have you click a confirm to charge? Amrnify that's who. They then refund my $50, charge me $80, refund the $80 and charge $6.75. I disputed the $7 and it started a frenzy of texts and calls and threats saying I agreed to pay the cancel fee. I dropped it and them. Stay clear of this scam. BTW.. The lady that cleaned for me hadn't heard of Amrnify. I pay her $50 a month to deep clean my master and do the baseboards.

Update as of September 8, 2026: I formally reported these issues to Amenify provided photographic evidence and documentation in the app and email. Amenify’s responses were generic and failed to address the concerns raised. Consequently, I have discontinued the service as no resolution was achieved. Furthermore, I was charged following my subscription cancellation request and was unable to utilize issued coupons. Due to this unsatisfactory experience, I cannot recommend this service. 5/19/26 I recieved poor service and then I wasn't allowed to unsubscribe. I was not able to remove my card. I was not able to even speak to the cancellation department.

Simply garbage. Do not hire their trash. They waste people's time. They have no fear of God and screwing people over. They are not even as loyal as a dog.