ambetterhealth.comReviews of ambetterhealth.com

Customer service is trash. I called on a Sunday and went thru all the steps to be connected and then was told they were closed and to call back during normal business hours. And an abrupt click. No option to go back to the main menu since I just put all my info in. IF YOU KNOW YOU’RE CLOSED AND AREN’T GOING TO BE ABLE TO DO ANYTHING AT THE BEGINNING OF THE CALL, WHYYYYYY HAAAAAAAVE UUUUUS ENTER ALL OUT BULLLLLLSH***********T! Terrible practice. I can’t wait for open enrollment. Not like there’s a decent insurance company that exists. You’re all trash.

They called me end of last year to see if I wanted the same plan, I said yes. The ambetter agent signed me up for an entirely different plan, which I paid the premium for upfront. When I found out it was wrong, I called back still within open enrollment period. As soon as you change plans, they are supposed to communicate with themselves to refund me the premium I never used for a plant hat hadn’t even went into effect yet. Instead, they switched my plan to yet another incorrect plan which I had to pay premium on again. Random bad plan started in January, another bad plan started in February. So now I’m out $50, and by the time they fixed it in April and made the insurance’s start date all the way back to January, I owed all 3 months of the new coverage for $180, and they still hadn’t given me my $50 back. So I called for a refund, they said 7-10 days. A month passes and I had to call AGAIN. They are supposed to do this without me having to ask. I have my insurance sales license and these people truly are 100% a joke, but I need the insurance. But I will not be dealing with them another year after this.

This company man... where do I even start. They tell u that ur getting a deductible back just for using them yet when I try to convert my points into cash to use for groceries or bills, im told ppl in missouri don't qualify. Yet, they don't tell u that til after u wasted all that time getting them as ur insurance. DONT USE THESE PPL! Pretty sure they just take ur personal info and scam you. I still haven't gotten my leaf blower I purchased back in like October. **YOU HAVE BEEN WARNED**

1-Doctors refused to send my medical bills to Ambetter because "ambetter makes it impossible to get paid" 2-Ambetter refused to allow me to self submit bills 3-Midway through the year my Pro-rated Healthcare.gov bill was changed 4-Ambetter makes it very difficult to cancel your coverage 5-They continued to charge me monthly for almost 6 months after they finally had allowed me to cancel

Ambetter is the worst insurance. The cost is extremely high. The coverage is very poor. Very few physicians are in network. Their website is outdated and list physicians who are no longer in network. Most everything requires prior authorization. It takes several weeks to get a determination. I had a test denied for a medical condition that was previously diagnosed and unlikely to resolve without treatment. Furthermore, the condition could lead to a fatal condition. This is what happens when medical decisions are made by bureaucrats rather than physicians. Stay away from this insurance.

Weeks ago I called Ambetter and cancelled my health insurance because I've moved to another state, but new ID cards arrived and I'm getting emails about premium payments. So today I called Customer Service, went through their LOOONG phone Q&A to talk to a human, only to be told her system is down and to call back in few hours. I asked to be transferred to someone else but gosh darn it, she couldn't do that. She suggested I try the Ambetter website. Strangely enough there's no Customer Service or method to cancel insurance on the Ambetter website. I canceled Auto Pay so Ambetter won't be getting paid by me. At this point they're committing fraud.

I literally just got approved for this insurance and now I got a letter in the mail saying that my insurance is canceled even though they sent me insurance cards

Extremely worst insurance no one wants to accept it. Since ambetter was assigned to me I had to pay $125 a month for prescriptions that used to be covered I can't afford to pay for diabetic medications and the other medications I'm on. I have called several times to see why I keep getting run around placed on hold then hung up on . I'd rather die from my health issues then keep dealing with companies like this that do t care about people