Caitlyn J.
If I could give zero stars I would.
If I could give this company zero stars I would. After speaking to the customer service team today, I would not recommend this insurance to my worst enemy. The first time I called the man I spoke to put me on hold for ten minutes and then hung up the phone call. I know he did this because instead of just disconnecting like it would if the call was dropped, it sent me to the survey portion at the end of the call. The second time I tried to speak to someone about my issue not only was there a lot of miscommunication, but the woman was extremely unhelpful as well. I asked over and over to speak to a supervisor and was told over and over again yes of course but then she would ask more questions “trying” to help me. After finally demanding to speak to a supervisor she told me “not at this time” and continued to try to ask questions. When I told her I did not want to continue this conversation and wanted to know why I couldn’t speak to a supervisor I just got silence on the line. When I told her I will not continue this conversation I want to speak to a supervisor and you should be able to tell me why I am not able to there was more silence. The silence continued for a couple of minutes where I’m guessing she didn’t want to hang up but was unwilling to help me. She finally put me on hold and sent me back to the main line where I was on hold for ten minutes waiting to speak to someone, only to find out it was not the main line she had transferred me to, but to the marketplace who had nothing to do with my problem. Literally the worst customer service of my entire life and honestly the coverage sucks too. Everything I needed was either not covered or “covered” but EXTREMELY expensive. Zero out of ten. DO NOT recommend.