ambetterhealth.comReviews of ambetterhealth.com

I had a great plan with them for a year. I guess they thought it was too good, because they changed the plan completely where I'm paying a lot more money. And now they will not approve my medications. I'm on my 3rd prior authorization for the same medication. They seem to be hoping I will just pay for my meds, but I will suffer to make them pay. Completely unethical business practices.

Changed my plan and it deleted my primary care doctor. website won't let me change. customer service couldn't help.

they denied a time sensitive penile implant but covered the one that the doctor mutilated me usa urology dr. kumar was the one that assaulted me . what else to do they refuse to help me and its gonna end with me not here anymore and i wanted someone to see that theyre kiliing people.

They have poor customer service, I just experienced the worst customer service from an employee named "Martha", she just raised her voice and yelled at me just because I misunderstood her and asked her to repeat for me. I think they do need some training.

They need serious help in their customer service department. Unfortunately, you can NOT get a rep that speaks English fluently on the phone. I was sent a claim denial letter through the mail. It was for a service I NEVER had and for a date I was definitely not at the doctor on. I called three times in one day before I could finally understand what they were trying to communicate to me. The last gentleman said they sent me the letter by mistake…. Unbelievable. He did open up an investigation, but I’m not holding my breath.

Extremely poor customer service and they scammed me. I signed up for a plan on November 13th and paid at that time. They sent me a card with my insurance active as of Nov 1. BUT they also cancelled my plan on Nov1 for non payment, then applied my payment to a 2025 plan that I didn't even sign up for. They took 2 payments from me before notifying me that I never had insurance. Brokers, please stop selling this insurance it is a scam.

I would give zero stars if possible. So many problems. Terrible customer support. The providers that are listed that are supposedly accepted … most of them are not. Seems like a scam at this point.

Do yourself a favor and go with a real insurance company, currently dealing with a lawyer because of bad practice here. If I were you I’d go without insurance before I paid these people my hard earned money. This place is disgraceful, goodluck pressing 1 for English to be sent to someone you can’t understand at all.they have lied, changed my plan without my knowledge and cause me and my family a whole bunch of un needed stress.My premium has changed 6 times since signing up. This company is low grade with horrible costumer service and service in general.Literally the worst people I have ever dealt with. If you have a problem here your on your own.