ambetterhealth.comReviews of ambetterhealth.com

Wors customer service that could existing, they don't have any idea what they do. Third time on call whit, and is just waist of time and nerves.

I spent 2 hours on the phone with three different costumer service people, every one of them was very hard to understand what they were saying. Not one of them could understand my request. I asked each one to transfer me to a supervisor but they would just send me to another associate. my wife and I are spending $26,000 a year or $2,200 a month. their costumer service is the worst that i have ever spoke to.

Coverage went up by $400 a month, I called a customer service rep and they said my rates would stay the same unless I did a manual change but I she was uninformed or I was lied to. Not only this, but they are extremely hard to get a hold of for questions, and most stuff my family needs seems out of network. Even the in-network reccomended healthcare providers inside the portal are out of date and innacurate. What a disaster

I have spent a cumulative 10 hours trying to book a simple first appointment with in-network physicians with this company. Ambetter lists which physicians are accepting new patients, but you don't know this is true until you call to make an appointment. You can't just book with a different physician if you're not assigned to them. So you have to make that change first. Then you call to book an appointment, and that physician isn't accepting patients either. Their directory needs an update or the doctor's office needs to be communicating with the insurance company. For all the tech tape and phone calling I had to go through just to discover all this is beyond unacceptable for the cost of the much better than average insurance plan I bought. In the end, I'm scheduled to be seen by a Resident, which I appreciate is still good medical care, but it's NOT the experience of care I thought I was paying for. I'll be terminating my policy to find healthcare another way. The only redeeming feature was the kind customer service from 1 individual.

Zero stars they lead you down all these rabbit holes with sending all these forms only to deny you the whole time. Was lied to right from one of their employees. Worst insurance company I have ever worked with. They will give you options for grievances and appeals and it is all bullshit. To waste your time!!!!!

Due to changes in insurance options implemented by the current government, I had to switch my health insurance for 2026. As a self-employed person, I purchase my insurance independently each year. Silver tiers are no longer available, leaving only Gold or Bronze plans. I chose Ambetter because their Gold plan appeared to have a lower premium than my previous insurer. Within just two weeks, trying to access my prescribed medications turned into an incredibly stressful and time-consuming process. Coverage was repeatedly denied, prescription costs were significantly higher than advertised, and getting clear answers from customer service was nearly impossible. Before January 15, I canceled Ambetter and returned to my previous insurance despite the higher premium. The amount of stress, uncertainty, and wasted time was not worth it. I would strongly caution anyone considering Ambetter: expect coverage denials, higher-than-expected prescription costs, and poor customer service.

Worst insurance co available.. no doctors will take it.. the vision and dental are worthless as well. They overcharged the fed x3 times the rate during the covid scam.. Its NOT A REPUTABLE COMPANY.. THEY REFUSE TO REFUND AS WELL. THEY HONESTLY NEED TO BE INVESTIGATED.

Unfortunately there isn’t an option for zero stars. Horrendously inefficient with customer service. I’ve called four times to cancel. Each time they seem to sign me back up. Language barrier because apparently no one in the US can answer calls. Receiving constant bills and now phone calls. Useless company. Useless insurance. Not to mention my premium for a bronze plan went from $350 a month to trying to charge me over $1200. No wonder they can’t seem to “cancel” me.