Jessie D.
Horrible communication and customer service
This company must be only 2 people. One in sales and one in technical support. I tried reaching them for 4 hours on Friday so I could activate my daughter's device and I never spoke to anyone. I left voicemail messages (every 30 minutes for 4 hours), emailed them and sent a message through their portal/site. No communication back from them ever. Now my daughter has a $112 paperweight that blinks and doesn't work. I tried activating it through their website and it was erroring as well and gave me a message saying to call them for support. The worst part, this is a replacement device. Her 1st device failed within the first few months, they said to send it in for repair. I asked for them to send a loaner and they told me they don't do that. I demanded a supervisor and was denied the right to speak to one. Finally the man I was speaking to agreed to send a loaner. Once received it didn't work for 3 days!! Then I sent in my broken one and it was never repaired. I had no communication with them. One day I called because the loaner was no misfinctioning and I was told that they destroyed her device because it couldn't be repaired. It had happened weeks before the conversation. Now I'm stuck with no device again because the loaner isn't working and the replacement that I bought, and had overnighted to me so she has it, isn't working because it's not activated. I do not recommend this company. Amber Alert should be ashamed to have their name on this device and linked to this company.