AmazonReviews of Amazon

Amazon shipped three times the quantity of a product. Amazon refused to cancel the order which had not been delivered. "Customer service" offered a lot of 'fluff' words about the inconvenience, but refuse to assist in any way.

Ich habe Pflanzenrollen für 26.98 bestellt. Da das Paket kaputt ging, was wir viel später erfahren hatten, kam die Lieferung nicht. Nach x-mal nachfragen haben wir die Info erhalten. Weil es durch eine Drittfirma geliefert werden sollte, hat Amazon gesagt, dass sie mir die Rollen nicht zusenden können, aber der Betrag gutschreiben. Nur um das Geld zu erhalten, müsse ich per Mail meine ID schicken, ansonsten bekomme ich das Geld nicht zurück. Das kann es doch wirklich nicht sein, dass ich meine ID im Internet herumschicken muss, da der Fehler ja nicht mal bei mir liegt.

Delivery didn't happen. According to Amazon my package was delivered at 07:32 and handed to me or my wife. This is just an absolute lie. What's just as bad is the fact that Amazon refuses to do anything about it for 24 hours. Dear Amazon, for a Prime subscriber this is unacceptable.

I had a terrible experience with Amazon India (Order ID: 402-5423599-4205911). My package was incomplete — one item was missing. I raised a return and was told to send the item back via self-courier. I chose DTDC and shipped it on 26th June. As per tracking, the seller received it by 30th June. But when I followed up on 26th July, I was told the courier receipt was invalid — which makes absolutely no sense. The item was delivered. The tracking was shared. Still, Amazon chose to reject the refund without proper justification. The most shocking part? The support agent abruptly disconnected my call, without giving a resolution. This shows complete disregard for customer effort and time. It’s frustrating that even after doing everything correctly, Amazon failed to support a legitimate case. If Amazon expects customers to take responsibility for self-shipping, then they must also be accountable for honoring valid delivery proofs. Highly disappointed!

I’ve been a loyal Amazon customer for years, but this recent experience has made me rethink that loyalty. I purchased a PC case that claimed to support my hardware (GPU and cooler), but it didn’t. After paying over $75 to return it, I was hit with a 15% restocking fee. Amazon’s response? They claimed it wasn’t the seller’s fault—without any real investigation—and even crossed out my honest 1-star review to protect the seller’s reputation. Amazon appears more interested in shielding third-party sellers than holding them accountable for misleading listings. Their so-called “A-to-Z Guarantee” means little when customers are ignored and penalized for trusting the platform. Thankfully, there are now better alternatives: • Costco Next: Leverages Costco’s reputation with trusted vendors and real member support. • Walmart+: Offers fast shipping, transparent return policies, and in-store support. • Best Buy: Provides knowledgeable staff, clear tech specs, and no-hassle returns—especially for electronics and PC parts. If Amazon continues this trend of protecting sellers at the customer’s expense, they’ll lose buyers to platforms that value fairness and transparency. Be warned: don’t assume Amazon has your back anymore.

I have been a very loyal and active customer of Amazon since at least 2010. In the latter years I've been a Prime customer spending around £3,000 each and every year until now. Every single item that I buy I at least leave a star review but on particularly good or poor product, I actually write a review. On top of this Amazon also forward emails to me from customers who are asking specific questions about some of the goods that I have bought in the past. I have been doing this willingly and tried to help. Just recently I have been ill with progressive multiple sclerosis, and two of my sons have passed away, as my best friend of many years has too. Suddenly Amazon have notified me that I am banned from giving any more reviews or even reading reviews left by others. Nobody is telling me WHY? Any accused person surely has the right to know what they are being accused for? Surely spending apprx £45,000 with Amazon, grants me a little courtesy. I am never rude, nasty nor do I swear. Please, Amazon, tell me what on earth I have done so wrong to warrant this ban.

Useless customer service. Just spent 20 minutes on a loop trying to correct a problem - one they created by not taking the order from my default card account. I had just changed it but that doesn't explain or excuse why there is nothing - I mean NOTHING - clearly signposted on the website to help me correct it. SO, I might hit charges for being overdrawn just because they take profits, pay peanuts and fail to offer a workable customer service. Yes, I am pretty p d off

I placed an order on Amazon.com For the first and last time. I ordered items (4 items ) that where on sale multiple times.Unfortunately the orders ( 4 items ) where all canceled due the fact Amazon had to verify my creditcard to see if I was the right owner ( took 3 days ) One of the items was not on sale any more and I contacted the customer service about the fact my orders got cancelled. I got told that I can place the order and the employee made a notification of the fact I ordered it multiple times while it was on sale and it got cancelled everytime. I got promised I would get a refund of the difference after recieved. I recieved the package today, contacted the customer service and got told that I the order is not eligible for getting a refund. ( Although I was told I would get a refund ) Got lied to / decieving information from Amazon.com. If I knew I would be deceived by amazon I would not have placed the order. Returning the item to Amazon. It will take several days to ship it back due the fact that I don't live in the US. Unfortunately Amazon.com is not as trustable as the Amazon in my country. I hope that the can be trustable for getting my refund.....