AmazonReviews of Amazon

We ordered a sofa through Amazon that arrived vacuum-packed—but the packaging wasn’t properly sealed. As a result, the item developed visible mold, making it a serious health hazard. The situation was urgent, yet Amazon Customer Service was completely unhelpful. We spoke with two representatives: Sam, who repeated scripted answers and did nothing to escalate the case, and Aldrin, a so-called “manager” who pretended we were cutting off mid-call just to end the conversation. Amazon refused to offer a pickup, a refund, or any solution other than “wait for the third-party seller to respond”—which could take up to 4 days, since we reported this on a Saturday. To make matters worse, the sofa can’t be repacked, doesn’t fit in our car, and we were told we’d have to handle the return ourselves—despite it being a hazardous, bulky item. This is not how a company of Amazon’s size and reach should operate. There was no sense of urgency, no real support, and no accountability. We are now filing complaints with consumer protection agencies and escalating this case further.

Simplement des voleurs. Je m'explique, j'ai acheté une pédale d'effet à 222€ pour ma guitare, quand je reçois l'article , rien a voir avec ma commande, dedans je reçois plein de tubes de lubrifiant pour cordes de guitares, donc j'explique le probleme et je renvoies l'article et demande un remboursement, jusque la tout va bien. Quand ils reçoivent l'article, ils me disent quils l'ont reçu et procedent au remboursement , 11 jours apres toujours pas reçu de sous, j'ai une personne du service client qui me dit que le remboursement n'a pas été effectué et que cette personne va le faire, mais le remboursement n'a jamais été reçu, donc j'envoie continuellement des mail amazon, jusqu'a qu'on m'envoie un mail pour dire quils ont cloturé mon compte pour utilisation abusive du compte, ils n'ont jamais remboursé, et ils m'ont dit qu'ils ont pas reçu le retour (menteur en plus !) Et ils ne veulent plus rien faire, resultat jai perdu 222€, en plus cetait envoie mondial relay, donc ça craint pas, comment vous pouvez faire une telle erreur et ne rien faire...

Una volta Amazon controllava gli inerzionisti quindi difficilmente presentava venditori poco corretti. Ho acquistato Una confezione di OLIO DI LINO corro da un litro Ordine effettuato il: 14 marzo 2025 Ordine n. 406-2165487-2601902 a 12,38 euro con spedizione di un paio di giorni. Avendo neccessità di averlo almeno per il 17 -18 seguo il traking .... sorpresa rimandato al lunedi 24 ..... Quindi sono andato in Negozio Colorificio e ho dovuto acquistarlo scoprendo anche un prezzo notevolmente inferiore. Visto che il 18 NON era stato ancora spedito HO CHIESTO di NON inviarlo più e rimborsarmi. Amazon mi informa che avrei dovuto attendere e successivamente, una volta arrivato avrei a mie spese (circa 6 euro) rimandarlo indietro .... PROBEMA NON mi è arrivata la latta olio quindi NON posso rendere quello che NON HO RICEVUTO. FREGATURA doppia .... Mai piu Amazon scorretta

Je fais une commande de casques avec grille pour les arts martiaux. Prix 42,18 euro pour un lots de 3 casques. Mais il n'en arrive qu'un seul!! (sic) Réponse du Service Clients: Renvoyez nous le casque pour un remboursement!!!! Merci pour la publicité mensongère et pour votre conseil! Donc en faite vous jouez avec l'argent des clients et vous ne cherchez aucune solution

I purchased a 6 count pair of Exmark lawn mower blades from seller General Lawn service on March 9, 2025. I received an email stated oh I'm sorry now your order will possibly be there by March 19th. I contacted Amazon Customer Service to advise of this issue as when I purchased this item my delivery date was March 12th no later than March 13th. The Amazon Prime Customer service representative Ashish was very pleasant and sent the seller a message to advise this was unacceptable service to their customer and to send an update on where the package is. The seller replied back the early morning yesterday to state the package tracking # shows the item would be delivered to me by March 14, 2025, I was able to review the location information it shows being in St. Louis, MO. I replied back to the seller to advise that is not where I live my delivery state is Georgia no further information was received back from them. I contacted Amazon Prime Customer service this morning to provide them with the new update and to request a refund as our Prime account doesn't indicate a 10+ delivery time in our payments you're receiving from us monthly. The representative this morning by the name of Mustafa could only say I'm sorry for this we will contact the seller again on your behalf. I advised this is an unacceptable response from Amazon as when we don't pay our fee guess what you don't get the same Prime experience. We would get a friendly email reminder oh your Prime service has been temporarily cancelled until that payment is received. So we should get better assistance (refund )from Amazon in return when we pay our money for a product not received in the time frame listed either directly from Amazon or a third party vendor using your site.

I made an order for same day delivery up till 10pm on the 2/03/2025, at 8pm I got a text to say package had been delivered, I looked outside my door, communal area and outside and no parcel. I then called amazon they had told me the driver scanned my parcel as delivered by mistake my parcel is still on the van and will be out for delivery still. 10pm came no parcel. So I called amazon again to be told I have to wait 48 hours and if it's not with me by the 4th I can contact them for an investigation. I organise party and had a party to organise which is why I ordered these items for same day delivery! Ive spoken to 5 different people and have to keep explaining myself so clearly no notes are being take when I call. Absolutely awful service and shittest amazon drives around

I just want to close my account. Not feel save as first I sign in was got 4 decide and family was there for amzon kids, amazon fire stick, AWS, amazon prime, amazon business, amzon book, I only open less then 2 months. Why take 5 days to delete amazon

Nunca compre un paquete de Amazon. Me debitaron 2 dólares. Solicitó el reintegro de inmediato. Fuera q me hubieran mandado un paquete x equivocación pero ni siquiera eso. Quiero mis 2 dolares de vuelta