Amazing Lash StudioReviews of amazinglashstudio.com

1) Reasonable request- they only apply their lashes and so they have to remove any existing lashes before applying theirs 2) Full set was sparse; many did not last a week (despite having chosen to not use a removal oil) 3) Upon first fill, I commented asked for fuller lashes, got them for $180, A REFILL. - many fell out again. Because of the price I cancel the next refill. They changed their pricing which would have equated to almost $400 a month w/ membership, cancel next refill 4) Went to a new lash studio, they spent 30 minutes undoing the mess that Amazing lash studio had done. And now left to have another full set (time and money)

Paid over $150 (plus membership fee) for a very light, natural set with no volume—lashes looked barely noticeable. Right after application, at the front desk, blinking caused severe pain and poking along my lash line. I scheduled removal for the next day at 11:30 AM and left, but the discomfort was too intense to drive or wait—I turned right around, returned, and got them removed immediately. The appointment took ~3 hours total. White glue residue lingered post-removal, and pain persists the next day.

I scheduled an appointment online for a 2 week fill to existing lashes, requested hybrid full. I went for my appointment and immediately knew based on the little time spent it was not a fill I was accustomed to, when I looked in the mirror I immediately complained and asked for the manager. I was charged $145 for this fill even though I was joining the membership. I was told the manager would call me. A lady called about 20 minutes later saying to come back and they would make it right, I said I can't come back until the following day. I was told to come back at 10:30 which I did. The new lash tech began "teaching" me about the different techniques, different types of lashes, different understanding of what the client wants. While she's talking she starts pulling at my lashes and it hurt, I told her to stop and covered my face and began to cry because at that moment I knew I wasn't going to receive the level of service nor the lashes I wanted for the $145 I've already paid. She said aww why are you crying it's not like we're calling you a "KAREN" I immediately told her how she had insulted me and was crying. I normally pay $65 for a fill and had been satisfied with my former lash tech for over 5 years, but she moved abruptly. My husband called and I was crying and I told him that I had just been called a KAREN. He told me to leave. The front desk lady said let me put you with our "Master" lash tech. I hesitantly agreed. When she finished I looked like a clown face she had put lashes on so thick, I'm 63 not 23. I again IMMEDIATELY complained and asked for the manager. That evening 03/06/26 I received a call from the manager saying to come back this morning for a partial refund and removal. I went back this morning fully expecting to meet with the manager but she was not there. I was greeted and said you're here for your removal right, I said I'm here for my refund and she informed me that she couldn't do a refund, only the manager could do that. I said I expected to meet with the manager. I explained I had lashes when I originally came in for a fill and I'm not leaving here with no lashes and no refund. I asked to speak to the manager so she texted her and she called, they were talking about me while I was standing there and the clerk said I don't blame you and laughed. I was asking if I might have a word with her, I am the customer and I can convey my issue better than she can. I was finally handed the phone so I could speak on my own behalf. She was argumentative, lacked communication skills and her customer service tactics are avoidance. She said they do not give refunds and I said I was told to return for a partial refund, so I was lured here under false pretenses so they could remove my lashes and keep my money. I still have no resolution, I have a lash glued to my eyelid by the "master" lash tech. I have reached out to corporate and filed a complaint with BBB. I have been insulted by their staff and look like I have inch worms on my eyes. I'm 63 not 23. I WOULD NOT RECOMMEND AMAZING LASH STUDIOS UNDER ANY CIRCUMSTANCES.

I was initially very happy with Amazing Lash Paradise Valley location. The service was excellent, and both of my Master Stylists were highly skilled and professional. Unfortunately, both of them left, and the quality of my experience declined significantly after that. The stylist I was reassigned to was not Master-level, and there appeared to be an unusually high turnover rate overall. Due to the inconsistency and decline in service, I decided to cancel my membership. Despite canceling, my membership was not properly terminated, and I was charged again. When I contacted the PV location regarding the billing error, they refused to refund the charge. This was extremely disappointing. Had the situation been handled professionally with a refund, I would have considered returning in the future or referring others. Instead, the lack of accountability and poor customer service has ensured that I will not return and will give a negative review everywhere I can. I called back twice and left two messages. Still have not heard anything, and I still have not received paperwork to end my membership. I'm literally going to have to fly back to Phoenix to stop them from billing me again... DO NOT GET SUCKED INTO A MEMBERSHIP WITH THIS COMPANY!!!

I really do not write reviews, but my experience with this company deserves a review and I wanted to ensure I was no longer angry. A little background; I've been a master lash instructor and stylist for over 10 years. I went to Amazing Lash Studio in D'Iberville, MS. to get a full set of lashes. I went on a Friday because I was to start my vacation the following Monday. I explained to the lash tech what I wanted; not to long with a little volume. The finished result was pretty. When I woke up Saturday, 90% of my lash extensions from my left eye was on my pillow. Not only the extensions, but my natural lashes as well. I contacted Amazing Lash Studio and they were apologetic and wanted me to come in to get the lashes reapplied. Here's the issue; my natural lashes came out with the extensions, so what will the tech apply the extensions to? That was Saturday. On Sunday, all the lash extensions came out except for 6 and so did my natural lashes. My vacation was to start on Monday. So I sent pictures as requested by the owner of the studio. Her reply was she will give me $50 off the lash service when I come back in. Ok, again, I've been a master instructor and stylist of lashes for over 10 years! I cannot get extensions if there is no natural lashes to put the extensions on! Next she said, my natural lashes was in the shedding stage of the lash growth cycle. AGAIN, I'VE BEEN A MASTER LASH INSTRUCTOR AND STYLIST FOR OVER 10 YEARS!!! I think I know what stage of the growth cycle my lashes were in. I would be stupid to get extensions during the shedding cycle. I contacted my instructor in London and sent my pictures to her. My instructor said what happened to me should NEVER have happened. My instructor has experience like no other. Her You Tube channel, Instagram and TikTok has over 2 million followers and it's difficult to attend her classes because there is such a long wait list. My instructor asked if Amazing Lash Studio offered a refund....I told my instructor she had jokes! No Amazing Lash Studio did not offer a refund. This is the business where the customer is not right even if there is photo evidence. I went on my tropical vacation but did not take any photos because I had NO LASHES at all!! I teach my students about the damage strip lashes and cluster lashes can do to the natural lashes, so needless to say, I did not apply any of those. This review is to show the public, even if Amazing Lash Studio make your lashes fall out, you will not get a refund. I spent $100 plus a great tip to wear my lash extensions for 1 day! So unacceptable. If I could have given Amazing Lash Studio a negative 10, I would have. I don't think this company would have a rebuttal for my review because I have the pictures and text messages from them as proof.

I called to make an appointment for their $99.00 deal. The term Master was never mentioned. I tipped the girl and went up front to pay and she said I owe $129.00. I told her I was quoted $99.00 and she said it was more since I had a Master. After going back and forth with her telling her I never requested a Master and the prices were deceptive. I even asked for a Manager and of course theres noone there to speak to but she'd leave a message obviously the manager never called me. This company is nothing more than a cash cow with terrible underhanded customer service. CANNOT Recommend!!

They charged me for 2 months because I didn't come in to cancel and tell me I can only use the $180 I can only use for services. Stating my account was in suspension. Ok in suspension until I say....NOT YOU ALL I don't want to gift to anyone and I don't want no lash lift. This is why people go and shoot up places. This has pissed me off and if it wasn't for jail. I am thinking about taking to to small claims court just for the hassle I have the time.

I had a 9 a.m. lash appointment. When I finished around 10:30 a.m., the receptionist was on the phone and ignored me. I waited, even using the restroom to give her time. When I whispered I had a meeting, she called me rude. I needed to pay and tip, but she argued with me. I tried to get help from another employee, but they couldn't process payments. The receptionist blamed me for waiting, saying I finished 30 minutes early. Frustrated, I left after 15 minutes of trying to pay. I then called the Dallas number to pay, just to find out that I had enough credits that I didn't even have to pay (which further shows my time was wasted). I still tipped the person who did my lashes, but the receptionist was the worst. She will be the cause of many customers not coming back because the phone call she was on, while having me wait, was her yelling at a customer. The receptionist was so focused on trying to win an argument with me that she didn't realize a customer simply wanted to pay and leave. I had no issues with anything except wanting to check out. I felt profiled because I was not dressed to par and my hair was prepped for a hair appointment. This location is in a high-end area. There's no way that when someone whispers they have to leave after waiting to check out, the receptionist thinks the response should be "you are being rude." This establishment lacks professionalism, and I don't recommend it to anyone who is a professional. If you don't want to be disrespected by the staff, do not go to this establishment.